Nicole Sinclair
Fort Wayne,IN
Summary
Driven professional with a track record of enhancing customer experience at CAP N Cork through expert customer service and efficient problem-solving. Excelled in high-stress situations and fostered positive relationships, ensuring repeat business. Demonstrated teamwork and collaboration in educational settings, significantly supporting student success. Skilled in time management and possesses excellent people skills, contributing to dynamic team environments.
Overview
13
13
years of professional experience
Work History
Sales Associate
CAP N Cork
06.2018 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Paraprofessional
EACS
08.2011 - 03.2018
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Education
Associate of Applied Science - Administrative Assistance
Ivy Tech Community College of Indiana
Fort Wayne, IN2013
High School Diploma -
R Nelson Snider High School
Fort Wayne, IN06.1994
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
Timeline
Sales Associate
CAP N Cork
06.2018 - 02.2024
Paraprofessional
EACS
08.2011 - 03.2018
Associate of Applied Science - Administrative Assistance
Ivy Tech Community College of Indiana
High School Diploma -
R Nelson Snider High School
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