Nicole Sinkhorn
Golden Valley,AZ
Summary
Detail-oriented professional skilled in multitasking and customer complaint resolution. Experience in managing service operations and parts inventory, ready to leverage expertise to drive efficiency and improve service delivery.
Overview
6
6
years of professional experience
Work History
Service and Parts Manager
American Fleet Service Solutions
Kingman, Arizona
07.2025 - Current
- Coordinated service schedules with technicians and customers.
- Managed inventory levels for service and parts department.
- Addressed customer inquiries regarding service and parts availability.
- Resolved customer complaints quickly and efficiently while maintaining positive relationships.
Service Manager
Jimmy Utah Transportation
Bailey, Colorado
12.2024 - 07.2025
- Managed daily operations to ensure efficient transportation services.
- Developed schedules for drivers to optimize service routes and efficiency.
- Resolved customer complaints in a timely manner.
- Hired and trained service department staff to drive performance.
Customer Care Representative
Elevance
Denver, Colorado
03.2023 - 12.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Collaborated with team members to improve service delivery processes.
- Managed high call volumes while maintaining professionalism and patience.
- Escalated complex issues to appropriate departments for resolution.
- Answered customer inquiries over the phone and via email.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Certified Nursing Assistant
Agency
Denver, CO
10.2019 - 03.2023
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored patient vital signs and reported changes to nursing staff.
- Documented patient care activities in electronic health records accurately.
- Educated patients and families on health management and safety protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Education
High School Diploma -
Green Mountain High School
Lakewood, CO05-2010
Skills
- Service scheduling
- Inventory management
- Customer relationship management
- Parts ordering
- Technical support
- Process optimization
- Vital signs monitoring
- Multitasking and organization
- EMR / EHR
- Data Entry
Timeline
Service and Parts Manager
American Fleet Service Solutions
07.2025 - Current
Service Manager
Jimmy Utah Transportation
12.2024 - 07.2025
Customer Care Representative
Elevance
03.2023 - 12.2024
Certified Nursing Assistant
Agency
10.2019 - 03.2023
High School Diploma -
Green Mountain High School