Nicole Skaggs
Tampa,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.
Overview
9
9
years of professional experience
Work History
Server
Timpano, Park
02.2023 - Current
- Providing excellent customer service to guests
- Suggestive sales
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
The Capital Grille
10.2021 - 01.2023
- Proving exceptional customer service to guests
- Following steps of service to provide guests with memorable fine dining experiences
- Obtaining continuous knowledge of extensive menus
- Organized and setup private dining events per BOA
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant Manager
Queen City Burger
12.2014 - 03.2020
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Communicated with managers from other departments to maintain transparency
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Associate of Science - Medical Office Administration
Henderson Community College
Henderson,KY05.2012
Skills
- Strong communication skills
- Organization
- Conflict and Complaint Resolution
- Leadership
- Time management
- Detailed oriented
- Hospitality service expertise
Timeline
Server
Timpano, Park
02.2023 - Current
Server
The Capital Grille
10.2021 - 01.2023
Assistant Manager
Queen City Burger
12.2014 - 03.2020
Associate of Science - Medical Office Administration
Henderson Community College
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