Nicole Smith

• Experience working part time for my dad as his little secretary

• Scanning & Clerical work for social workers CADI, DD, LTC & MnCHOICES-Open and close files in SSIS, file and other misc job duties.-25 people.
• For all units I am clerical for I am responsible for:

* Open and close all cases for my workers in SSIS/CW

* I open/close in SSIS/CW & the data entry for MnCHOICES

* I open case in SSIS for Case Aide for PH workers

• SSIS Mentor-Part of SSIS mentors group, we all get emailed with all SSIS questions.

* Create/update/remove new workers in SSIS administration

* Help keep the clearing log clean

* Keep an eye out intakes needing action

• Caseworks Coordinator for Social Services Edition

* Help-out co-workers as needed with CW-SSE questions

* Maintain CW-SSE forms

* Email workers every Friday letting them know if they have 10 or more documents in the

document processing center

• Keep all forms (word, excel, CW) up-to-date. If a DHS form, I make sure the most recent is what we have & order all the DHS forms. If an in-house form, I make sure most recent is available.
• Open and scan all incoming mail for my 25 workers
• Scan in every other requested documents to CW
• Back-up front desk as needed
• Back-up faxes-scan to appropriate case in CW
• Volunteer to help with special projects of varying degrees of complexity.
• Assist coworkers and staff members with special tasks on daily basis.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

• Answer all calls in & routed calls appropriately or relayed messages
• Made copies as requested
• Faxes-incoming and outgoing
• Updated files
• Typed documents
• Handed out paychecks-people really loved me those days
• Make labels on label maker

• Telemarketer
• Fill in as a coach, monitor & supervisor as needed
• Built relationships with customers using strong persuasion and active listening skills. I received a lot of bonus' as a top seller
• Answered questions about company offerings with knowledgeable responses about products and services.
• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.

• Telemarketer
• Completed daily cold calling and outreach to build sales pipeline.
• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
• Answered questions about company offerings with knowledgeable responses about products and services.

Seasonal job-My parents owned then sold & I helped out

• Answered all incoming calls & made reservations
• Checked people in & out
• Waited on customers in campground store
• Developed lasting relationships with customers, which helped to bring in additional business opportunities.