Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Smith

Brighton,CO

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Hobby Lobby where I significantly improved visual merchandising and financial accuracy. Skilled in time management and problem-solving, I excel in fast-paced environments, consistently driving efficiency and teamwork.

Overview

6
6
years of professional experience

Work History

Sales Associate

Hobby Lobby
05.2023 - 01.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Delivery Driver

Staples
09.2022 - 05.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Delivery Driver

Amazon
07.2021 - 08.2022
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

Package Handler

Fed Ex Ground
05.2020 - 07.2021
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Customer Service Cashier

Circle K
07.2019 - 07.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Food Service Associate

Kum & Go
07.2018 - 07.2019
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained a clean and organized work environment for optimal food prep efficiency.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Enhanced customer satisfaction by providing timely and efficient food service.

Education

Bachelor of Science - Addiction Counseling

Grand Canyon University
Phoenix, AZ
08.2028

GED -

Brighton High School
Brighton, CO
04.2017

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills

Timeline

Sales Associate

Hobby Lobby
05.2023 - 01.2024

Delivery Driver

Staples
09.2022 - 05.2023

Delivery Driver

Amazon
07.2021 - 08.2022

Package Handler

Fed Ex Ground
05.2020 - 07.2021

Customer Service Cashier

Circle K
07.2019 - 07.2020

Food Service Associate

Kum & Go
07.2018 - 07.2019

Bachelor of Science - Addiction Counseling

Grand Canyon University

GED -

Brighton High School

Similar Profiles

CREATE PROFILE
Nicole Smith