Nicole Smith
Dover,PA
Summary
Strategic Account Manger with proven success building loyal account relationships. Articulate communicator with exceptional negotiation skills. Known for understanding customer needs and delivering effective solutions.
Overview
10
10
years of professional experience
Work History
Regional Account Manager
IFC- Industrial Fumigant Company
York, PA
10.2023 - Current
- Negotiated pricing agreements with clients based on their needs and budget constraints.
- Developed and implemented regional sales plans to increase market share for assigned accounts.
- Developed relationships with key decision makers at target accounts to gain new business opportunities.
- Resolved customer complaints regarding product quality, delivery timelines, or service issues.
- Achieved sales targets and outcomes consistently by tenaciously pursuing new customers and sales opportunities.
Nutritionist
Hamilton Health Center
Harrisburg, PA
03.2023 - 10.2023
- Recommended appropriate feeding schedules and methods to meet nutritional needs and abilities.
- Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
- Provided care ranging from nutrition education to nutrition support for patients with variety of medical conditions.
- Presented ideas for program improvements as well as innovative new programs and services.
- Acted as main point of contact in matters relating to client concerns and needs.
- Built and maintained productive relationships with customers and internal partners.
Nutritionist
Family Health Council
Camp Hill, PA
09.2020 - 03.2023
- Performed full nutritional assessments.
- Educated patients, families and medical practitioners on nutrition.
- Guided individuals in food selection, preparation or menu planning based upon nutritional needs.
- Counseled pregnant women on nutritional requirements and suggestions for healthy diets.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Developed and oversaw preparation of specialized diets.
Nutritionist
Hamilton Health Center
Harrisburg, PA
11.2019 - 09.2020
- Counseled pregnant women on nutritional requirements and suggestions for healthy diets.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
Server
Red Robin
York, PA
11.2014 - 12.2017
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees to perform duties.
Education
Bachelor of Science - Nutrition Dietetics
Indiana University of Pennsylvania
Indiana, PA05.2019
Skills
- Account Management
- Customer Relationships
- Negotiation Skills
- Customer Relationship Management
- Account Planning
- Customer Service
Affiliations
- IUP Athletic Scholarship 2015-2019
- Scholar All american Honor recipient 2017-2018
- NCAA All American
- Dean's list 7 of 8 semesters 2015-2018
- Captain of IUP Women's Swim Team
Timeline
Regional Account Manager
IFC- Industrial Fumigant Company
10.2023 - Current
Nutritionist
Hamilton Health Center
03.2023 - 10.2023
Nutritionist
Family Health Council
09.2020 - 03.2023
Nutritionist
Hamilton Health Center
11.2019 - 09.2020
Server
Red Robin
11.2014 - 12.2017
Bachelor of Science - Nutrition Dietetics
Indiana University of Pennsylvania
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