Nicole Smith
Northampton,PA
Summary
Resourceful Customer Service Associate known for productivity and efficient task completion. Possess specialized skills in conflict resolution, communication, and time management which enable success in fast-paced environments. Excel at using empathy, patience, and active listening to address customer needs and foster positive experiences.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
Work History
Customer Service Associate
Wawa
Bethlehem, Pennsylvania
12.2013 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately and maintained cash register integrity.
- Managed customer feedback and reported trends to management.
- Trained new associates on customer service protocols and procedures.
- Maintained organized merchandise displays to improve customer shopping experience.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Handled cash register operations accurately during peak times.
Education
Northampton Are High School
Northampton, PASkills
- Customer service
- Team training
- Problem solving
- Adaptability
- Team collaboration
- Cash handling
- Stock replenishment
- Food coding and safety
Timeline
Customer Service Associate
Wawa
12.2013 - Current
Northampton Are High School
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