Hi, I’m
Nicole Speglevin
Roswell,GA
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and aims for continuous improvement in any position. Skilled in anticipating needs, incident management, communication and organization. Maintains focus and positive attitude in stressful situations and high-volume environments. Self motivated and takes pride in work with a history of both leadership skills and successfully executing team oriented tasks.
Overview
16
years of professional experience
Work History
Crabapple TavernRoswell, GA
Server
01.2023 - Current
Job overview
- Enhanced customer satisfaction by promptly attending to their needs, providing personalized service, and multitasking by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Promoted to closing server within first few months of employment - executing closing responsibilities, leading team in closing duties, signing off when other servers are ready to leave, maintaining larger section with more volume, and ensuring restaurant is neat and organized for next day through individual section responsibilities.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Was offered opportunity to become Key closer within first 8 months of employment, due to work ethic, reliability and knowledge of business. This included settling drawer, documenting finances, key holding, managing both front and back of house and executing opening/ mid shift and closing manager duties.
Florida Department Of AgricultureBunnell, FL
Duty Officer
10.2020 - 12.2022
Job overview
- Enhanced operational efficiency by streamlining communication processes within team.
- Managed approximately 40 incoming calls, emails, and radio dispatches over course of one shift and frequently more during busy days and emergency incidents involving wildfires.
- Reduced response times for emergency situations through regular training and drills.
- Collaborated with other departments to ensure smooth operations and effective coordination during critical incidents.
- Maintained safety standards by conducting regular inspections and implementing corrective actions as needed.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Developed strong relationships with local law enforcement agencies, promoting cooperation during joint operations.
- Trained new duty officers on company policies and procedures, ensuring consistent performance across teams.
- Contributed to successful execution of large-scale events through meticulous planning and coordination efforts.
- Maintained accurate records of incidents, facilitating data-driven decision-making for policy updates.
Dust Bunnies Professional Cleaning Services LLCPalm Coast, Florida
Owner / Operator
06.2017 - 12.2022
Job overview
- Served as owner and operator
- Began business based on previous customer service experience and desire to help clients organize and clean their space with pride and professionalism.
- Learned marketing skills in order to grow and book-keeping knowledge in order to keep finances in order.
- Recruited help, went through hiring practices and built team of employees, managed team building events and effective communication.
- Obtained insurance and all necessary documentation to be active LLC.
- Implemented strong organizational and multi-tasking skills, as well as superior time and resource management capabilities. Dust Bunnies' team was dedicated and energetic, reliable and responsible with positive attitudes.
- Served both residential and commercial accounts all of which were pleased with cleaning services provided and almost all of which became repeated business.
- During 2020 COVID-19 epidemic, I was forced to close residential accounts due to limited exposure, lock downs, and clients visitation preferences. I eventually went down to only low exposure commercial accounts.
The Brown DogPalm Coast, FL
Server / Bartender
06.2015 - 01.2019
Job overview
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Created fun environment during slow and busy rushes, improvised, entertained bar patrons and tables and maintained excellent customer service in busy environment.
- Learning intricacies of craft beer and different styles to pair with food.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and orderly dining area for enjoyable guest experience.
Houligans Bar & GrillePalm Coast, FL
Lead Server
03.2012 - 12.2017
Job overview
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Mentored new servers, sharing best practices for exceptional service and fostering positive work environment.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
Giuseppes Italian RestaurantFlagler Beach, FL
Server
04.2008 - 06.2016
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Hammock Beach ResortPalm Coast, FL
Kid's Crew Camp Counselor
03.2014 - 01.2015
Job overview
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Boosted camp morale by fostering supportive, inclusive, and fun environments for all participants.
- Contributed to development of new programs aimed at increasing camper retention and satisfaction rates.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Assisted in successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Led conflict resolution efforts among campers, fostering positive atmosphere conducive to personal development.
- Established lasting connections with campers' families through consistent communication regarding progress and achievements during their time at camp.
Education
Daytona State CollegePalm Coast
Associate of Arts from General Studies
05.2026
Branford HallDanbury, CT
Certification from Certified Nurses Assistant
04.2012
Skills
- Problem-solving abilities
- Workflow Coordination
- Adaptable and Flexible
- Self Motivation
- Multitasking
- Teamwork and Collaboration
- Continuous Improvement
- Interpersonal Communication
- Reliable and Responsible
- Task Prioritization
- CPR Certified
- Incident Management Training
Accomplishments
I am proud to have been a part of a Non-profit, Youth Organization called Mad Dogs Flag Football of Palm Coast from the years 2018-2022. I performed and rotated duties with other volunteers every weekend and throughout weekly meetings as secretary, bookkeeper, event planner, marketing and merchandise manager. Mad Dog's provided a safe, family friendly, exciting environment for youth sports, involving children from ages 5-15. We volunteered in community building activities, donated to local organizations, sponsored local businesses and gave scholarships to struggling families. I am proud to have witnessed this organization's conception and growth.
Hobbies
Although most of my employment has been indoors, my love for the outdoors on my free time is expressed through hiking, gardening, learning about plants and recently as of 2020 - being a backyard beekeeper and rearing monarch butterflies. I maintain my own hives, completed a beekeeping course and continue to learn about and enjoy entomology, the survival of our planet through plants and insects and the hobby of beekeeping every day since.
Timeline
Server
Crabapple Tavern
01.2023 - Current
Duty Officer
Florida Department Of Agriculture
10.2020 - 12.2022
Owner / Operator
Dust Bunnies Professional Cleaning Services LLC
06.2017 - 12.2022
Server / Bartender
The Brown Dog
06.2015 - 01.2019
Kid's Crew Camp Counselor
Hammock Beach Resort
03.2014 - 01.2015
Lead Server
Houligans Bar & Grille
03.2012 - 12.2017
Server
Giuseppes Italian Restaurant
04.2008 - 06.2016
Daytona State College
Associate of Arts from General Studies
Branford Hall
Certification from Certified Nurses Assistant