Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Speicher

Rockledge

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

7
7
years of professional experience

Work History

Sales Lead

Soma Intimates
07.2022 - Current
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Upsold complementary products to customers through persuasive marketing techniques.
  • Greeted customers and provided product advice to increase sales.
  • Assisted in development of monthly sales goals to motivate team and drive business objectives.

Sales Associate

Bath & Body Works
08.2020 - 07.2022
  • Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Sales Lead

J Jill Group
05.2020 - 11.2020
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Sales Key Holder

Charming Charlie
07.2018 - 08.2019
  • Operated POS system to total purchases and receive and process cash and credit payments.
  • Completed store opening and closing procedures.
  • Trained and mentored new employees.
  • Improved customer service by projecting friendly and knowledgeable attitude.

Assistant Manager

American Apparel
03.2016 - 04.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Olive Grove Charter School
Lompoc, CA
06.2010

Skills

  • Promote Products
  • Performance Management
  • Advising and Coaching
  • Sales Supervision
  • Suggestive Selling
  • Standard Operating Procedures Understanding

Timeline

Sales Lead

Soma Intimates
07.2022 - Current

Sales Associate

Bath & Body Works
08.2020 - 07.2022

Sales Lead

J Jill Group
05.2020 - 11.2020

Sales Key Holder

Charming Charlie
07.2018 - 08.2019

Assistant Manager

American Apparel
03.2016 - 04.2017

High School Diploma -

Olive Grove Charter School

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Nicole Speicher