Nicole Spivey
Oshkosh
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
5
5
years of professional experience
Work History
Bartender
Twisted roots bar
Oshkosh
04.2025 - Current
- Mixed and served a variety of cocktails and beverages for customers.
- Maintained cleanliness and organization of bar area throughout shifts.
- Processed customer orders efficiently using point-of-sale system.
- Provided excellent customer service by engaging with patrons and resolving issues.
- Monitored inventory levels and assisted in restocking supplies as needed.
- Performed opening and closing duties including restocking supplies.
- Adhered to health and safety regulations while preparing drinks for customers.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Bartender
Peabody's
Oshkosh
10.2024 - 02.2025
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
Sales Manager
Ulta beauty
Oshkosh
09.2022 - 10.2024
- Conducted regular training sessions on product knowledge, objection handling techniques, and closing strategies for the sales team
- Established strong relationships with key accounts, resulting in repeat business and referrals
- Managed the entire sales cycle from prospecting to closing deals, consistently achieving high conversion rates
- Collaborated with cross-functional teams (marketing, operations) to ensure seamless execution of client projects from start to finish
Beauty Advisor
Ulta beauty
Lake Charles
01.2021 - 09.2022
- Provided exceptional customer service to guests, ensuring a positive and memorable experience
- Assisted guests with check-in and check-out procedures, ensuring accuracy and efficiency
- Responded promptly to guest inquiries and resolved any issues or complaints in a professional manner
- Maintained knowledge of hotel amenities, local attractions, and events to provide recommendations and assistance to guests
- Managed guest requests for additional services such as room upgrades, transportation arrangements, or special accommodations
- Collaborated with other departments such as housekeeping and maintenance to ensure guest satisfaction and resolve any issues that may arise during their stay
- Handled cash transactions accurately while following established procedures for billing and payment processing
- Performed regular inspections of guest rooms to ensure cleanliness, functionality of amenities, and adherence to quality standards
Education
High school diploma -
Sulphur
Sulphur, LASkills
- Management
- Retail Management
- Sales Management
Timeline
Bartender
Twisted roots bar
04.2025 - Current
Bartender
Peabody's
10.2024 - 02.2025
Sales Manager
Ulta beauty
09.2022 - 10.2024
Beauty Advisor
Ulta beauty
01.2021 - 09.2022
High school diploma -
Sulphur