Hi, I’m
Nicole Suarez
Cape May,NJ
Summary
Dynamic professional with a proven track record in high-volume dining and exceptional personalized customer service, honed across roles from Server at Goodnight Irenes to Customer Service Specialist at Opus Energy Ltd. Excels in multitasking and prioritizing, significantly enhancing dining experiences and customer satisfaction. Skilled in POS systems and adept at fostering warm customer relationships.
Overview
22
years of professional experience
1
Certification
Work History
Goodnight Irenes
Server
02.2012 - Current
Job overview
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Puerto Rican Action Committee
Transporter
08.2012 - 08.2014
Job overview
- Supervised visits to ensure child’s well being and documented parents interaction. Informed case worker of any concerns.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Warmly greeted patients and visitors and made each feel welcome.
- Maintained accurate logs of equipment deliveries and patient trips and submitted documentation.
Opus Energy Ltd
Customer Service Specialist
10.2007 - 03.2011
Job overview
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Scubar
Bartender
11.2008 - 06.2009
Job overview
- Served high customer volumes during special events, nights, and weekends in Sydney’s number one backpacker bar.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
Olympic Casino
Sales Associate
11.2003 - 07.2005
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Uncle Bills Pancake House
Restaurant Hostess
04.2003 - 10.2003
Job overview
- Answered customer questions about hours, seating, and menu information.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Atlantic Cape Community CollegeCape May Court House, NJ
from Some College Working Towards Human Service Degree
Cape May Technical SchoolCape May Court House, NJ
from High School Diploma Equivalent (GED)
01.2012
Skills
- High-volume dining
- Exceptional personalized customer service
- Multi tasking and prioritizing
Certification
Check 21 certified
Servsafe food and beverage handling (2000)
Timeline
Transporter
Puerto Rican Action Committee
08.2012 - 08.2014
Server
Goodnight Irenes
02.2012 - Current
Bartender
Scubar
11.2008 - 06.2009
Customer Service Specialist
Opus Energy Ltd
10.2007 - 03.2011
Sales Associate
Olympic Casino
11.2003 - 07.2005
Restaurant Hostess
Uncle Bills Pancake House
04.2003 - 10.2003
Atlantic Cape Community College
from Some College Working Towards Human Service Degree
Cape May Technical School
from High School Diploma Equivalent (GED)
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