Nicole Terrell
La Grange,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Manager
Access Mobility
Opelika, Alabama
10.2019 - 01.2025
- Provided leadership during times of organizational change or crisis situations.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Handled the scheduling every day for the drivers
- Talked to the transportation provider companies to get trips
Education
High School Diploma -
Troup High School
Lagrange Ga05-1998
Skills
- Recruiting and interviewing
- Schedule preparation
- Customer service
- Work prioritization
- Safety procedures
- Team leadership
- Conflict resolution
Timeline
Manager
Access Mobility
10.2019 - 01.2025
High School Diploma -
Troup High School