Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nicole Thomas

Lincoln,NE

Summary

Motivated college graduate with ten plus years of experience successfully serving customers in busy, high-energy establishments. Recognized for significantly increasing guest check averages by promoting specialty items and experiences. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision. Vast experience with problem solving and adaptability.

Overview

7
7
years of professional experience

Work History

Associate Manager/Bartender/Server

Lazlo's Brewery and Grill
Lincoln, NE
10.2021 - Current
  • Facilitated the development of staff by providing training, coaching, and feedback.
  • Monitored customer complaints and provided timely solutions to improve customer experience.
  • Managed daily workflow of team members to meet organizational goals.
  • Prioritized and delegated tasks for efficient completion within team environment.

Server/Bartender/Shift Manager

Bailey's Local
Eagle, NE
09.2018 - 01.2021
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Managed day to day restaurant activities, maintaining a certain level of
    efficiency in the establishment
  • Used emotional intelligence to tend to customer needs and concerns in a
    positive and helpful way.
  • Trained new staff on all facets of the restaurant, and curated a schedule catering to staffs availability

Lead Server

Wilderness Ridge Golf Club
Lincoln, NE
04.2017 - 09.2018
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Proved adaptability by covering kitchen duties as well as bar duties when
    restaurant was understaffed.

Education

Bachelor of Arts - Major - Psychology, Minor - History

University Of Nebraska - Lincoln
Lincoln, NE
11 2019

Skills

  • Accurate Money Handling
  • Point of Sales Systems
  • Microsoft Office
  • Item promotion
  • Staff Management
  • Verbal and written communication
  • Conflict Resolution
  • Scheduling
  • Upselling techniques
  • Customer rapport
  • Store management

Accomplishments

Granted the Susan H. Buffet full ride scholarship from 2015 to 2019. Received membership of WHT community through said scholarship.

Timeline

Associate Manager/Bartender/Server

Lazlo's Brewery and Grill
10.2021 - Current

Server/Bartender/Shift Manager

Bailey's Local
09.2018 - 01.2021

Lead Server

Wilderness Ridge Golf Club
04.2017 - 09.2018

Bachelor of Arts - Major - Psychology, Minor - History

University Of Nebraska - Lincoln

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Nicole Thomas