Nicole Torres
Cornerstone
Oakley,CA
34
years of professional experience
Dedicated Residential Advocate with proven skills in de-escalation and problem-solving. Committed to enhancing client safety and well-being. Known for strong relationship-building. Effective communicator with skills in active listening, empathy and problem solving. Experienced with ensuring safety and order in residential environments. Demonstrates strong teamwork, and time-management skills.
Work History
Residential Advocate
6 Years 5 Months- Responded effectively to crisis situations, using de-escalation techniques and coordinating appropriate interventions.
- Provided emotional support to clients in crisis situations, using active listening skills and empathetic communication techniques.
- Upheld confidentiality standards while handling sensitive information about residents' backgrounds or personal struggles.
- Trained new staff on operational protocols and best practices to ensure consistency in service delivery.
- Monitored behavioral patterns, documenting incidents to inform treatment planning and risk management strategies.
- Enhanced resident safety with thorough monitoring of the property, addressing any potential hazards or concerns promptly.
- Improved residential environment by implementing and enforcing house rules and policies.
Front End Supervisor
25 Years 1 Month- Trained and mentored staff on best practices in customer service and product knowledge.
- Coordinated scheduling and staffing to align with peak business hours and demand trends.
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cash drawers in 17 checkout stations to verify adequate cash supply.
Education
High School Diploma
Skills
Conflict resolution
Relationship building
Teamwork and collaboration
Analytical skills
Time management
Adaptability and flexibility
Self motivation
Timeline
Residential Advocate
Cornerstone
05.2020 - CurrentRead More
Front End Supervisor
Lucky's Supermarket
09.1992 - 10.2017Read More
San Leandro High School
High School Diploma
Read More