Nicole Toyco

• Coordinated scheduling for multiple departments, enhancing workflow efficiency and resource allocation.
• Managed calendar updates and meeting arrangements, ensuring clear communication among team members.
• Implemented scheduling software to streamline appointment bookings and minimize conflicts.
• Assisted in training new staff on scheduling processes and system use, fostering a collaborative environment.

• Coordinated scheduling for multiple departments, ensuring optimal resource allocation and workflow efficiency.
• Developed and maintained scheduling templates, enhancing visibility of staff availability and operational needs.
• Streamlined appointment booking processes, resulting in reduced wait times for patients and improved satisfaction scores.
• Collaborated with department heads to align staffing schedules with patient demand forecasts and operational goals.
• Trained new schedulers on best practices, fostering a collaborative team environment and promoting consistency in operations.
• Analyzed scheduling data to identify trends, driving strategic adjustments to enhance service delivery efficiency.
• Led initiatives to improve communication between departments regarding schedule changes, increasing transparency and coordination efforts.
• Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
• Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
• Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
• Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
• Coordinated patient appointments, optimizing scheduling efficiency to enhance clinic flow.
• Collaborated with medical staff to prioritize urgent cases, enhancing overall service delivery.

11/2016 to 09/2017 Dining Facility Manger

United states Air Force － fort dix, NJ
Managed Air Force Dining Facility worth $5.3 million building,$400 worth of
equipment, and supervised 29 military/civilian cooks. Provided 210 menu items
according to the 21 day menu cycle, purchased new equipment for facility,
created five year budget, organized military and civilian work schedules.

10/2016 to 05/2017 Lodging Clerk/Logistic Clerk
United States Air Force － fort dix, nj
Made hotel reservations in person and over the phone, checked customers in
and out, took cash and credit card payments for rooms and sundries. Supervised
five maintenance works ensured preventive maintenance was conducted on
700 hotels rooms.
03/2012 to 04/2014 Assitant Dining Faclity Manager/Storeroom Manager
United States Air Force － osan, aa
Enforced $21 million Food service contract. Requisitioned and secured $122
million worth of food rations to support 3,800 military members. Developed and
maintain long range facility upgrades. Supervised 248 facility inspections to
ensures FDA sanitation standards were met.
02/2014 to 04/2015 Fitness and Sports Supervisor
United States Air Force － fort dix , nj
Lead front desk operations, provided fitness orientations of facility and
equipment. Conducted training on policies and procedures governing safety,
security and proper use of all strength and cardio equipment. Provides
outstanding customer service to five hundred patrons daily. Oversaw facility lost
and found.
02/2009 to 02/2012 Food Service Supervisor
United States Air Force － Okinawa, japan
Prepared and served 380,000 nutritional meals annually. Reconciled daily cost
and sales report with offset sales summary receipts and provided cashier checks
and balances. Conducted pre meal walk through facility to ensure customer
services and food lines were well maintained at all times. Enforced sanitation
and storage procedures were in accordance with 2009 food code.
12/2002 to 01/2008 Lodging Front Desk Clerk/Supervisor
United States Air Force － okinawa, japan
Responsible for verifying eligibility and priority for guest room assignments,
registration and key issue. Provide service to 206,000 guest per year. Accurately
calculates and posts charges to rooms. Prepared and safeguarded cash
receipts and daily cashier reports. Controlled sundries inventories levels.
Received and logged maintenance works orders.

03/1999 to 11/2002 Food service specialist
United States Air Force － abilene, TX
Request subsistence by preparing proper forms. Prepared over 24,000 meals monthly according to Air Force standards. Ensured all items were prepared in
accordance with the Food Service Production log and Air Force Standard
Recipes. Responsible for proper sanitation and cleanliness of the facility on a
daily basis.