Nicole Urista
Red Oak,TX
Summary
Hardworking and motivated Coach Manager with twelve years of experience and a proven track record of success in the retail industry. Demonstrated ability to balance team performance, meet customer service targets, and achieve business objectives. Committed to collaborating closely with employees to enhance productivity and streamline procedures. A decisive leader with strong planning and organizational skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Coach
Wal-Mart
Waxahachie, TX
04.1999 - Current
- Supervised and developed hourly associates through hiring, training, and mentoring; assigned duties while setting clear expectations; provided consistent and effective communication of expectations; promoted diversity and inclusion awareness.
- Demonstrates exceptional customer service standards to store associates following One Best Way service model; manages and supports customer service initiatives; resolves customer needs, complaints, and issues.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
J. J. Pearce High School
Richardson, TX05-1993
Skills
- Schedule Management
- Customer Service
- Team Development
- Administration and Reporting
- Professional and Courteous
- Teamwork and Collaboration
- Training and Development
- Work Planning and Prioritization
- Scheduling and Coordinating
- Employee Coaching and Mentoring
- Verbal and Written Communication
- Customer Relationship Management
Certification
- Forklift
- example
- example
- example
- example
References
References available upon request.
Timeline
Coach
Wal-Mart
04.1999 - Current
High School Diploma -
J. J. Pearce High School
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