Nicole Vallez
Westchester,IL
Summary
Proven track record in delivering exceptional customer service and administrative support, including clerical tasks and public engagement. Expertise in calendar management, scheduling, data entry, multitasking skills, and database administration. Strong leadership and project management skills honed through years of experience in fast-paced environments. Effective resource coordinator, consistently meeting daily operational needs and surpassing performance goals.
Overview
2027
2027
years of professional experience
Work History
Project Administrator
Annining Johnson, INC.
Melrose Park, IL
01.2026 - Current
- Coordinate and maintain project documentation, including contracts, RFI's, submittals, change orders, and cost tracking.
- Assist project managers with tracking project schedules, uploading budgets, process change orders and key milestones.
- Support the bid process by organizing bid packages, drawings, tracking deadlines, and following up on outstanding proposals.
- Maintained knowledge base documentation related to different aspects of the project.
- Processed customer invoices and ensured timely payments.
- Utilized accounting software to track payments and generate reports.
- Supported month-end closing activities by preparing necessary documentation.
- Preparing billing for the beginning of the month.
- Assist in accounts payable invoicing suppliers and subcontractors.
- Performed data entry tasks accurately into accounting systems such as COINS.
- Generated aging reports on a regular basis to identify overdue accounts.
- Assisted team members in compiling project documentation and reports.
- Tracked changes in requirements throughout various phases of a project's lifecycle.
- Downloaded and printed drawings & documents into Plangrid and AutoDesk, for the project managers.
- Managed documentation, including contracts, change orders, and project reports.
Office Administrator
Cortica
Westchester, Illinois
09.2024 - 12.2025
- Answer phone calls and direct inquiries to appropriate staff members.
- Scheduled appointments and maintained calendars for providers.
- Maintained organized filing system for client records and correspondence.
- Collaborated with team members to improve administrative processes and workflows.
- Inputted data into database system accurately and timely.
- Performed general clerical duties, such as photocopying, faxing, and scanning.
- Processed invoices for payment according to established guidelines.
- Scheduled appointments, meetings and travel arrangements for staff members as required.
- Answered customer queries via email or telephone in a professional manner.
Office Administration / Receptionist
OAK BROOK ALLERGISTS
Downers Grove, Illinois
01.2020 - 08.2024
- Independently managed Downers Grove location, overseeing opening and closing operations.
- Optimized facility workflows and patient management through effective front office activities.
- Provided comprehensive administrative support to clinic and office manager, including billing and collections.
- Confirmed appointments, updated client records, and communicated with clients efficiently.
- Directed incoming calls through central telephone system, ensuring proper routing.
- Created and maintained confidential patient files; implemented EMR systems for streamlined record management.
- Scheduled new patients, verified insurance, and created patient charts in EMR system.
- Trained staff on new computer systems and facilitated communication with support specialists.
Assistant Manager of Gold Team 2
THE CUSTOM COMPANIES, INC.
2015 - 09.2018
- Supervised team of three, coordinating order fulfillment and staff training initiatives.
- Served as contact for six Territory Managers to align sales strategies.
- Ensured customer satisfaction through timely delivery and adherence to critical timelines.
- Analyzed reports on order quality and performance metrics across various categories.
- Implemented customer service processes to improve workflow and resolve service issues.
- Maintained customer records and updated account information regularly.
- Assisted in training new team members on operational procedures and service standards.
- Coordinated daily schedules and managed staff assignments for optimal efficiency.
Customer Service Representative
THE CUSTOM COMPANIES, INC.
01.2013 - 01.2016
- Streamlined customer interactions to deliver personalized, polite service and enhance retention.
- Directed comprehensive customer shipment processes including tracking, tracing, and quotes.
- Resolved issues for problem shipments involving accessorial charges or lost items.
- Answered high volume of customer calls with minimal wait times to ensure satisfaction.
Associate, Bay Integrity
HOME DEPOT
01.2008 - 01.2013
- Executed store price adjustments during seasonal promotions and approved increases.
- Managed inventory levels to minimize shrinkage and maintain optimal stock counts.
- Generated daily reports to identify out-of-stock items, shortages, and product availability.
- Administered reporting for unplaced items, facilitating product location and proper positioning.
Kitchen Designer
HOME DEPOT
01.2003 - 01.2008
- Established strong rapport with customers to facilitate semi-custom kitchen designs.
- Drove departmental sales by offering tailored upgraded features for each customer.
- Coordinated order placement and managed delivery processes efficiently.
Team Lead, Customer Service
HASSETT AIR EXPRESS
- Supervised a team of 8 customer service representatives to enhance service delivery.
- Processed and oversaw orders from placement through fulfillment, ensuring accuracy.
- Tracked and traced orders while training and developing direct reports.
- Met customer specifications by providing valuable customer service solutions.
- Managed daily operations, facilitating effective communication on order status and delivery.
- Updated and maintained customer database to ensure accurate record keeping.
Education
Studies towards General Education - General
Triton College
River Forest, ILStudies towards Bachelor of Arts, Interior Design - Interior Design
Harrington College of Design
ChicagoSkills
- Microsoft Office and Google Suite
- Autodesk software
- Plangrid and Bluebeam
- Coins management
- Quantum 360 and Vera integration
- Navinet and Availity systems
- Graphical and command line interfaces
- Organizational skills
- Customer experience enhancement
- Time management
- Team collaboration
- Office coordination
- Data entry and file organization
- Interpersonal communication
- Blueprint interpretation
- Appointment scheduling and meeting coordination
- Administrative support and calendar management
Timeline
Project Administrator
Annining Johnson, INC.
01.2026 - Current
Office Administrator
Cortica
09.2024 - 12.2025
Office Administration / Receptionist
OAK BROOK ALLERGISTS
01.2020 - 08.2024
Customer Service Representative
THE CUSTOM COMPANIES, INC.
01.2013 - 01.2016
Associate, Bay Integrity
HOME DEPOT
01.2008 - 01.2013
Kitchen Designer
HOME DEPOT
01.2003 - 01.2008
Team Lead, Customer Service
HASSETT AIR EXPRESS
Assistant Manager of Gold Team 2
THE CUSTOM COMPANIES, INC.
2015 - 09.2018
Studies towards General Education - General
Triton College
Studies towards Bachelor of Arts, Interior Design - Interior Design
Harrington College of Design