Nicole Vernal
San Antonio,TX
Summary
Detail-oriented professional skilled in administrative tasks, customer service, and data management. Proven track record of fostering positive relationships with clients, supporting business growth through effective communication, and optimizing processes for improved operational performance.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Admissions Coordinator
Alamo Behavioral Health
San Antonio, TX
07.2025 - 02.2026
- Reviewed and processed applications, ensuring accuracy and completeness for prospective residents
- Maintained confidential records in compliance with data protection regulations and organizational standards
- Managed a high volume of inquiries via phone, email, and in-person meetings, providing timely responses
- Drafted written communications and coordinated information sessions for prospective residents and their families
- Developed and implemented strategies to increase qualified applicants, supporting occupancy goals
- Performed general office tasks, including data entry and updating records, to support daily operations
Business Development Representative
Serenity House of Abilene
Abilene, TX
03.2025 - 07.2025
- Built and maintained a robust pipeline of qualified leads through proactive outreach and relationship management
- Developed strong relationships with key decision-makers, understanding needs and providing tailored solutions
- Delivered persuasive presentations and written communications to potential clients and partners
- Utilized social media platforms for targeted outreach and communication
- Maintained accurate records and performed data entry to track interactions and outcomes
- Coordinated with strategic partners and referral sources to support business growth and client satisfaction
Behavioral Health Technician
Alamo Behavior Health
San Antonio, TX
01.2024 - 03.2025
- Provided direct care and support, ensuring safety and well-being of residents in a community setting
- Supported individuals in daily living activities, including personal hygiene and medication management
- Collaborated with interdisciplinary teams to develop and implement service goals
- Ensured compliance with regulatory standards and confidentiality guidelines
- Maintained accurate records of interactions using electronic documentation tools
- Assisted residents in developing independent living skills through coaching and support
Behavioral Health Technician
New Choices Recovery Center
San Antonio, TX
06.2023 - 02.2024
- Implemented individualized service plans under supervision, promoting positive behavior and community standards
- Assisted in crisis intervention and maintained a calm, supportive environment for residents
- Facilitated group sessions focused on skill development and community engagement
- Supported residents in daily living activities, including personal hygiene and medication management
- Ensured compliance with confidentiality, privacy rights, and ethical guidelines
- Participated in staff meetings to discuss resident progress and contribute to planning discussions
Cashier/Sales Associate
711 Franchise
San Antonio, TX
02.2023 - 06.2023
- Processed customer transactions accurately and efficiently, handling various payment methods
- Provided exceptional customer service by addressing inquiries and resolving concerns
- Managed high-volume checkout lanes while maintaining accuracy and speed
- Implemented upselling techniques to increase sales of promotional items
- Ensured cleanliness and organization of the checkout area and restocked supplies as needed
- Handled exchanges or refunds according to company policies, ensuring customer satisfaction
Behavioral Health Technician
Innova Grace
San Antonio, TX
10.2022 - 02.2023
- Assisted residents with daily routines, including meal preparation and group attendance
- Provided direct care and support, ensuring safety and well-being in a residential setting
- Implemented individualized plans under supervision, promoting positive behavior
- Assisted in crisis intervention and maintained a calm environment
- Monitored and documented resident behaviors and progress daily
- Ensured compliance with confidentiality, privacy rights, and ethical guidelines
Senior Pharmacy Technician
Walgreens
San Antonio, TX
02.2014 - 11.2018
- Filled prescriptions and assisted customers with medication selection and payment processing
- Updated customer records with insurance or coupon information to ensure accurate billing
- Received and organized inventory shipments from suppliers
- Provided customer service and addressed inquiries regarding medications and insurance
- Maintained accurate records and performed data entry for inventory and transactions
Education
Associate of Applied Science - Social Work
San Antonio College
San Antonio, TX12-2026
High School Diploma -
Waskow High School
Belton, Texas05-2005
Skills
- Effective communication
- Customer service
- Data entry
- Project management
- Crisis management
- Team collaboration
Personal Information
- Driving License: Yes
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Driver's License, First Aid Certification, CPR Certification
Languages
English
Timeline
Admissions Coordinator
Alamo Behavioral Health
07.2025 - 02.2026
Business Development Representative
Serenity House of Abilene
03.2025 - 07.2025
Behavioral Health Technician
Alamo Behavior Health
01.2024 - 03.2025
Behavioral Health Technician
New Choices Recovery Center
06.2023 - 02.2024
Cashier/Sales Associate
711 Franchise
02.2023 - 06.2023
Behavioral Health Technician
Innova Grace
10.2022 - 02.2023
Senior Pharmacy Technician
Walgreens
02.2014 - 11.2018
Associate of Applied Science - Social Work
San Antonio College
High School Diploma -
Waskow High School