Nicole Walczak
Batavia,NY
Summary
Experienced and adaptable Treatment Coordinator with a strong background in developing comprehensive dental treatment plans and performing various dental procedures. Committed to maintaining HIPAA compliance and dedicated to ensuring patients' comfort through effective communication and explanation of treatment plans. Skilled at creating a welcoming and positive atmosphere in the dental office, with a focus on patient satisfaction and overall well-being.
Overview
21
21
years of professional experience
Work History
Lead Treatment Coordinator
Batavia Family Dental, PLLC
06.2017 - Current
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Performed in team leader capacity and organized all treatment and placement activities.
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Reviewed and organized treatment plans to best suit patients needs.
- Check schedule and appointments daily to best optimize doctors and hygienist schedules, input payments due daily, and direct accordingly.
- Sent pre-determinations to insurance companies and inputting received pre-determinations. Communicate with patients to ensure understanding of treatment and cost associated with treatment.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Laid out potential payment plans for patients.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Understood dental terminology and insurance breakdowns. Extensive knowledge of Open Dental software.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Clerk
New York Department Of Corrections
03.2004 - 07.2014
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Developed software program and generated daily reports to ensure secure movement for incarcerated individual
- Fostered operational efficiency and compliance with DOCS policies.
- Audited inmate payroll and turned in for processing
- Data Processing liaison for Attica Correctional facility
- Supported staff on special assignments including programming inmates and working closely with Central Intelligence Unit
- Processed incoming and outgoing mail and packages according to established procedures.
Education
High School Diploma -
Letchworth Central School
Gainesville, NY06-1998
Computer Information Systems
Genesee Valley Career And Tech Center
Mt. Morris, NY06-1998
Skills
- Dental insurance expertise
- Patient Care Management
- Treatment Planning Expertise
- Optimizing Patient Flow
- Enhancing Schedule Efficiency
- Ongoing Patient Support
- Financial counseling
Timeline
Lead Treatment Coordinator
Batavia Family Dental, PLLC
06.2017 - Current
Clerk
New York Department Of Corrections
03.2004 - 07.2014
High School Diploma -
Letchworth Central School
Computer Information Systems
Genesee Valley Career And Tech Center
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