NICOLE WALL
Swannanoa,USA
Summary
Dynamic and detail-oriented Project and Account Manager with over 12 years of diverse experience, including more than 5 years in nonprofit and higher education sectors. Recognized for creative problem-solving and strategic planning skills that consistently exceed client expectations. A structured yet flexible leader with expertise in requirements gathering, strategy design, project rollout, and team management. Strong capabilities in consensus-building, budget control, and vendor management. Proficient in all phases of project lifecycle management—initiation, planning, execution, and closure—leveraging effective communication and leadership to guide teams and stakeholders toward successful outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Project Manager – Remote Position
IntuitSolutions
Philadelphia, PA
02.2023 - Current
- Senior project manager for Big Commerce client-facing full-site development, UI/UX development, site optimizations, monthly site optimization and support service, and software projects.
- SEO & Marketing plan optimization
- Implemented risk management strategies to identify potential issues and minimize impact on projects.
- Responsibilities include Agile and waterfall project management, administrative team updates, process and enablement, and marketing efforts.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Proposal scoping and creation.
- SOW, project pathway, and scrum methodology
- Ensure budget adherence and consistently project manage deadlines; coordinate cross-functional teams to deliver on key elements
- Excellent front-facing customer relationships.
- Concise account management for several ecommerce client accounts ensuring successful project execution
- Developed and advised on new processes and process changes to strengthen client offerings.
Senior Project Manager – Remote Contract Position
AmerisourceBergen
Conshohocken, PA
05.2022 - 12.2022
- Lead and managed internal client UX design /user experience projects.
- Responsibilities include Agile project management, administrative team updates, support business unit development and marketing efforts.
- Research and development presentations.
- Proposal creation.
- Ensure budget adherence and consistently project manage deadlines; coordinate cross-functional teams to deliver on key objectives
- Contract Position: International wholesale healthcare distribution and consulting firm.
- Select Accomplishments
- Concise account management for several client accounts ensuring successful project execution
- Developed and advised on new processes and process changes to strengthen client offerings.
- Maintain strong customer retention and satisfaction levels
Senior Project Manager - Remote Position
Nomadic Software
Asheville, NC
03.2021 - 04.2022
- Lead and manage client website and digital marketing accounts for 10+ clients, budget creation, daily operations, and administrative team, support business development and marketing efforts.
- Ensure budget adherence and consistently project manage deadlines; coordinate cross-functional teams to deliver on key objectives.
- Manage SEO, blog development, email & webinar campaigns, social media campaigns, PPC ads, UI/UX development, and user-centered design.
- ADA / GDPR compliance auditing and remediation.
- Research and development presentations.
- Proposal and budget creation.
- Excellent front-facing customer relationships.
- International digital marketing firm specializing in cross-platform marketing strategies and software development
- Select Accomplishments
- Concise account management for several client accounts ensuring successful administration to meet KPI goals and illustrate successful ROI.
- Developed and advised on new processes and process changes to strengthen client offerings.
- Maintained strong customer retention and satisfaction levels
Project & Customer Relations Manager
The Parish Group
Asheville, NC
07.2015 - 02.2021
- Lead and manage print and mail vendor relations, budget creation, daily operations, and administrative team; support business development and marketing efforts.
- Ensure budget adherence and consistently project manage deadlines; coordinate cross-functional teams to deliver on key objectives.
- Serve as the chief point of contact regarding CRM implementation and data insights available to inform and optimize admissions strategies, marketing funnels, and conversion rates.
- National marketing firm specializing in higher education.
- Select Accomplishments
- Ran point on utilization of Salesforce Marketing Cloud to optimize digital marketing efforts; managed client relationships to streamline client-facing interactions during internal migration to SMC.
- Solidified account relationships by supporting higher education clients with immediate messaging to student populations during COVID.
- Maintained strong customer retention and satisfaction levels.
Project Management/Inside Sales
The Daniels Group
Asheville, NC
07.2013 - 07.2015
- Managed account administration as well as vendor relationships, and internal communication.
- Provided strategic and operational road mapping to achieve 100% project completion rate within deadline and on or under budget.
- Mitigated risk through setting key delivery targets within overall deadline, allowing for routine project benchmarking and adjustment of strategy/ formation of contingency planning as appropriate.
- Strategically contracted and managed third-party vendors to assist in the timely completion of key initiatives including coordination for print and mailing projects from initiation to completion.
- End-to-end marketing solutions/commercial digital & print company.
Project Coordinator / Executive Administrator
All States Medical Supply
Fletcher, NC
01.2010 - 07.2013
- Maintained responsibility for all aspects of office administration including HR, inventory, ordering, research and development, grant writing, project planning and implementation, scheduling, networking, and event planning.
- Wholesale medical equipment and retail supply company.
Education
Bachelor of Science - Business Administration
A-B Technical College
Asheville, NCAgile Project management, SEO, and Team Leadership
LinkedIn Learning Certifications Assessments
OnlineSEO and Social Media
Grow with Google
OnlineBachelor of Science - Liberal Arts
Western Carolina University
Cullowhee, NC01.2006
Skills
- Agile and Waterfall PM experience
- SEO / Digital Marketing strategies
- Google Drive Administration
- Office Administration
- Collaboration Tools: Slack, Microsoft Teams, Discord, Trello
- MS Office Suite - Word, PowerPoint, Excel, & Outlook
- Project plan development & implementation
- Client relations / Customer service / Client Retention
- Quality control
- QuickBooks - Certified Notary Public
- Exceptional Remote Position discipline
Certification
Certified SCRUM Master - 2023
Timeline
Senior Project Manager – Remote Position
IntuitSolutions
02.2023 - Current
Senior Project Manager – Remote Contract Position
AmerisourceBergen
05.2022 - 12.2022
Senior Project Manager - Remote Position
Nomadic Software
03.2021 - 04.2022
Project & Customer Relations Manager
The Parish Group
07.2015 - 02.2021
Project Management/Inside Sales
The Daniels Group
07.2013 - 07.2015
Project Coordinator / Executive Administrator
All States Medical Supply
01.2010 - 07.2013
Agile Project management, SEO, and Team Leadership
LinkedIn Learning Certifications Assessments
SEO and Social Media
Grow with Google
Bachelor of Science - Business Administration
A-B Technical College
Bachelor of Science - Liberal Arts
Western Carolina University