Nicole Walters
Patient Representative
Palm City,FL
Summary
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering experience, diligent nature and expertise in electronic records management.
Overview
6
6
years of professional experience
Work History
Patient Representative
ENT And Allergy Associates Of Florida
8 2022 - Current
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Posted payments and processed refunds.
- Balanced deposits and credit card payments each day.
- Educated patients on healthcare policies and procedures, promoting adherence to treatment plans.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
- Coordinated care among various departments, streamlining processes and enhancing overall efficiency.
- Resolved billing issues, resulting in increased patient trust and financial stability for clinic.
Chiropractic Office Assistant
Merritt Family Chiropractic Center
07.2021 - 07.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Entered procedure codes and diagnosis codes into medical billing software.
- Improved timely payment of bills by developing flexible payment plans for patients.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash and credit card.
- Managed office bookkeeping with insurance billing and patient payments.
Behavioral Health Technician
Aurora Medical Center
01.2021 - 07.2021
- Facilitated on-site activities, support groups and outings for clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Prepared and submitted daily reports to management.
- Performed client intake procedures according to internal standards for new admissions.
- Conducted client rounds to check on residents.
- Took and monitored vital signs, administered medications and managed patient behavior.
Behavioral Health Technician/Driver
Amethyst Recovery Center
05.2018 - 03.2019
- Prepared and submitted daily reports to management
- Built and maintained positive staff relationships to promote teamwork and better serve clients
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each
- Took and monitored vital signs, assisted administered medications and managed patient behavior
- Treated clients and families with respect and dignity
- Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
Education
CDA - Child Development
Baker College
Auburn Hills, MI 09.2009 - 6 2012
Associate of Arts - Instructional Technology
Baker College
Auburn Hills, MI 09.2001 - 12 2003
Skills
Microsoft Office
KIPU
Healthcare coding and billing
Payment collection and processing
Medisoft
Trained in EMA (Electronic Medical Assistant)
Trained in Phressia
Timeline
Chiropractic Office Assistant
Merritt Family Chiropractic Center
07.2021 - 07.2022
Behavioral Health Technician
Aurora Medical Center
01.2021 - 07.2021
Behavioral Health Technician/Driver
Amethyst Recovery Center
05.2018 - 03.2019
CDA - Child Development
Baker College
09.2009 - 6 2012
Associate of Arts - Instructional Technology
Baker College
09.2001 - 12 2003
Patient Representative
ENT And Allergy Associates Of Florida
8 2022 - Current
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