Summary
Overview
Work History
Education
Skills
photography
Timeline
Generic

Nicole Watson

Birmingham,AL

Summary

Dedicated customer service professional well-versed in operating multi-line systems. Competent in administrative tasks such as photocopying and typing. Offering excellent organizational, communication and problem-solving abilities developed over 10+ years of related experience.

Overview

13
13
years of professional experience

Work History

Switchboard Operator

UAB
06.2013 - Current
  • Connected callers with appropriate professional, department, or business.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Familiar with medical Terminology.
  • Documented messages and forwarded to correct individual.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.

Sporting Goods Associate

Wal Mart
02.2011 - 03.2013
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Be friendly, and professional with customers

Education

Associate of Science - Computer Science

Jefferson State Community College
Birmingham, AL
05.2026

Skills

  • Call Routing
  • Excellent Verbal Communication Skills
  • Operational Requirements
  • Ability to handle a large call volume
  • Managing Phone Systems
  • Paging Systems
  • Strong Telephone Etiquette
  • Issue Response and Resolution
  • Emergency Response
  • Customer Inquiries
  • Answering Questions
  • Message Taking

photography

I am the proud owner of Pickens Photography Group. I offer Maternity Shoots, Family Portraits, Headshots, Event Photography, etc. I have over 8 years experience and would love to capture your special moment. I also offer elegant balloon decor please contact me to desire a package that fits your budget.

Timeline

Switchboard Operator

UAB
06.2013 - Current

Sporting Goods Associate

Wal Mart
02.2011 - 03.2013

Associate of Science - Computer Science

Jefferson State Community College

Similar Profiles

CREATE PROFILE
Nicole Watson