Nicole Watson
Taylorsville
Summary
Experienced with managing patient accounts and resolving billing discrepancies. Utilizes strong analytical skills to ensure accuracy in financial record-keeping and claim processing. Knowledge of effective communication strategies to support patient inquiries and insurance coordination.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Account Representative
Pure Infusion
Sandy, UT
10.2025 - Current
- Managed patient account inquiries, ensuring timely resolution and enhanced customer satisfaction.
- Coordinated payment plans for patients, facilitating financial accessibility and support.
- Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
- Reconciled statements with patient records.
- Mentored junior staff on best practices in patient account management and conflict resolution.
- Developed training materials for new hires, enhancing onboarding experience and knowledge retention.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Responded to patient, family, and external payer inquiries.
- Utilized computer programs to create invoices, letters, and other documents.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Assisted with onboarding of new employees.
Hospital Surgery Scheduler Coordinator
BAY AREA HEART CENTER
Saint Petersburg, FL
09.2024 - 04.2025
- Schedule Inpatient and Outpatient Hospital Produces
- Dispatch Consult Calls from Hospitals
- Keep frequent communication between patients, staff, and physicians.
- Keep and organize surgical schedule
- Submit surgical scheduling documents to hospital/ambulatory facilities
- And other assigned tasks
Surgery Scheduler
Bay Area Orthopedic Specialists
Pinellas Park, FL
01.2024 - 09.2024
- Verify Medical Insurance benefits for new and existing patients.
- Obtain Prior Authorizations for Medical Procedures and Surgeries
- Keep frequent communication between patients, staff, and physicians.
- Keep and organize surgical schedule
- Submit surgical scheduling documents to hospital/ambulatory facilities.
- Obtain consents for procedures
- Helped Implement Protocols
Medical Office Specialist
Gastro Florida
Clearwater, FL
10.2019 - 01.2024
- Verify Medical Insurance benefits for new and existing patients.
- Obtain Prior Authorizations for Medical Procedures and Surgeries.
- Obtain Referrals for new and existing patients.
- Keep frequent communication between patients, staff, and physicians.
- Assist patients on the phone and triage their medical issues.
- Sending and receiving laboratory/radiology information
Medical Assistant/Surgery Scheduler
Orthopedic Associates of West Florida
Clearwater, FL
08.2021 - 03.2023
- Verify Medical Insurance benefits for new and existing patients.
- Obtain Prior Authorizations for Medical Procedures and Surgeries
- Keep frequent communication between patients, staff, and physicians.
- Keep and organize surgical schedule
- Submit surgical scheduling documents to hospital/ambulatory facilities.
- Obtain consents for procedures
- Room and triage patients
- Assist in office procedures
- Remove sutures
- Prepare injections
- Answer calls and return voice mails
- And other assigned tasks
Unit Secretary/Patient Care Technician
Northside Hospital & Tampa Bay Heart Institute
Saint Petersburg, FL
03.2020 - 10.2021
- Recept Incoming Ambulances
- Recept/Triage Patients
- Input Admissions, Bed Requests, and Bed Assignments
- Answer Incoming Phone Calls
- Place Referral Calls and Consults
- Input Patient Demographics
- Assist in Patient Care
- Input Vitals
- EKGs
- Other Duties as Assigned
Receptionist/Office Manager
Florida Medical Pain Management
Saint Petersburg, FL
05.2019 - 10.2019
- Incoming and outgoing Phones
- Scheduling from referrals and calls
- Insurance Verification benefit explanation
- Collect paperwork, signatures
- Collect Payments
- Post Payments/Balance Batch
- Prep Surgical Charts
- Managing providers schedules
- Other duties as assigned.
Senior Medical Office Associate
Allcare Clinic
Saint Petersburg, FL
02.2019 - 05.2019
- Incoming and outgoing Phones
- Scheduling from referrals and calls
- Insurance Verification, benefit explanation
- Authorizations and referrals for Commercial Insurance
- Collect paperwork, signatures, and submit authorization for DME
- Medication dispensing
- Medical Assistant
- Other duties as assigned.
ADMINISTRATIVE ASSISTANT/BILLER/DISPATCHER
SENSIBLE CARE EMS
Kingsville, TX
08.2018 - 02.2019
- Dispatch Emergency Calls
- Scheduling from referrals and calls
- Insurance Verification, benefit explanation
- Authorizations from Medicaid's and Commercial Insurance
- Update demographics and run reports
- Code, bill, and collect for services.
- Other duties as assigned.
CUSTOMER SERVICE REPRESENTATIVE
WAYFAIR.COM
College Station, TX
08.2017 - 03.2018
- Assist customers with their orders, whether it's placing an order or solving issues they may be having. Communicate with outside vendors and suppliers to better help our customers. I have to be quick with resolutions, and to set clear expectations. Answer Multiline phones, email, and type.
Patient Service Representative II in Physical Therapy Department
Baylor Scott & White Health
College Station, TX
04.2016 - 08.2017
- Incoming and outgoing Phones
- Scheduling from referrals and calls
- Insurance Verification benefit explanation
- Authorizations from Medicaid's and Commercial Insurance
- Collect paperwork, signatures, and submit authorization for DME
- Ordering linens and supplies
- Managing providers schedules
- Arranging meetings, luncheons, and presentations.
- Other duties as assigned.
INSURANCE VERIFICATION SPECIALIST
WOODLANDS SPORTS MEDICINE CENTRE
The Woodlands, TX
05.2015 - 03.2016
- Collaborated with medical staff to resolve discrepancies in patient insurance information effectively.
- Processed pre-authorization requests, optimizing workflow and expediting patient care timelines.
- Coordinated with external payers to clarify coverage issues, fostering positive relationships for improved service delivery.
- Updated patient records with accurate, current insurance policy information.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Coordinated with care teams across various departments to ensure seamless integration of verified coverage information into overall treatment planning.
CUSTOMER SERVICE REPRESENTATIVE
Hawes Financial Group
Springfield, OR
04.2014 - 05.2015
- PROFESSIONAL CREDIT SERVICES
- Make outbound calls for the purpose of collections, setting up payment arrangements, and offering financial assistance
- Taking in bound calls for payments, payment arrangements, insurance, and questions
- Update, verify, and bill insurance.
Education
CNA (CERTIFICATION) -
Southern Technical College
Saint Petersburg, FL11-2020
CERTIFICATE IN MEDICAL ASSISTANT -
TEXAS SCHOOL OF BUSINESS
01-2005
High School Diploma -
Spring High School
Spring, TX05-1995
No Degree - Nursing
Lone Star College
Houston, TXSkills
- HIPAA compliance
- Insurance verification
- Insurance billing
- Medical Billing Understanding
- Follow-up skills
- Strong empathy
- Team collaboration
- Verbal and written communication
- Payment processing
- Collections experience
- Conflict mediation
- Organizational skills
- Decision-making
- Attention to detail
- Time management
- Flexible and adaptable
- Multitasking
Certification
- HIPAA April 2014 to Present
- Driver's License
- CPR Certification February 2020 to 2022
- I am willing to get my BLS if required
Additional Information
- Authorized to work in the US for any employer
- Proficient in Microsoft Office
- Strong Data Entry Skills
- Proficient with many different Insurance Websites
- Knowledge of NextGen
- Strong Background in Administrative Support
- Very Efficient
- Very Organized
Timeline
Patient Account Representative
Pure Infusion
10.2025 - Current
Hospital Surgery Scheduler Coordinator
BAY AREA HEART CENTER
09.2024 - 04.2025
Surgery Scheduler
Bay Area Orthopedic Specialists
01.2024 - 09.2024
Medical Assistant/Surgery Scheduler
Orthopedic Associates of West Florida
08.2021 - 03.2023
Unit Secretary/Patient Care Technician
Northside Hospital & Tampa Bay Heart Institute
03.2020 - 10.2021
Medical Office Specialist
Gastro Florida
10.2019 - 01.2024
Receptionist/Office Manager
Florida Medical Pain Management
05.2019 - 10.2019
Senior Medical Office Associate
Allcare Clinic
02.2019 - 05.2019
ADMINISTRATIVE ASSISTANT/BILLER/DISPATCHER
SENSIBLE CARE EMS
08.2018 - 02.2019
CUSTOMER SERVICE REPRESENTATIVE
WAYFAIR.COM
08.2017 - 03.2018
Patient Service Representative II in Physical Therapy Department
Baylor Scott & White Health
04.2016 - 08.2017
INSURANCE VERIFICATION SPECIALIST
WOODLANDS SPORTS MEDICINE CENTRE
05.2015 - 03.2016
CUSTOMER SERVICE REPRESENTATIVE
Hawes Financial Group
04.2014 - 05.2015
CNA (CERTIFICATION) -
Southern Technical College
CERTIFICATE IN MEDICAL ASSISTANT -
TEXAS SCHOOL OF BUSINESS
High School Diploma -
Spring High School
No Degree - Nursing
Lone Star College