Nicole Williams
Tulsa,OK
Summary
Results-driven Advocate Supervisor skilled in crisis intervention, conflict resolution, and emotional support. Experienced in managing and mentoring advocate teams while enhancing advocacy processes for greater efficiency. Expertise in negotiation and case management, with a focus on fostering professional growth and creating collaborative work environments.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Advocate Supervisor
The Spring Shelter
Tulsa, Oklahoma
10.2024 - 08.2026
- Oversaw daily operations of shelter advocacy programs, ensuring effective staff coordination.
- Led team meetings to strategize and improve service delivery outcomes.
- Provided guidance on crisis intervention techniques for advocacy team members.
- Delivered crisis intervention and emotional support to domestic violence survivors.
- Coordinated safety planning and navigated resources for distressed clients, enhancing their access to support.
- Developed training materials to advance advocate skills and knowledge.
- Collaborated with law enforcement and social services for coordinated client assistance.
- Conducted workshops on healthy relationships and domestic violence awareness.
Wedding Clothing Coordinator
JoS A. Bank
Tulsa, Oklahoma
06.2021 - 11.2023
- Coordinated inventory management and stock replenishment, ensuring optimal product availability for retail operations.
- Organized merchandise displays to enhance customer engagement and drive sales.
- Maintained store displays to enhance visual appeal and organization.
- Streamlined interdepartmental communication, enhancing collaboration and workflow efficiency.
- Implemented process improvements to optimize operational efficiency in stores.
- Welcomed customers at entry to provide assistance and enhance their shopping experience., providing assistance in locating requested items to improve satisfaction.
- Processed transactions efficiently using point-of-sale systems.
- Assisted in training new staff on company policies and procedures.
Supervisor
Mazzios Pizza
Tulsa, OK
04.2005 - 03.2021
- Supervised daily operations of 15 employees in high-volume pizza restaurant.
- Coordinated team schedules to ensure optimal coverage during peak hours.
- Managed inventory levels and ordered supplies to optimize kitchen efficiency.
- Ensured compliance with health and safety regulations in food preparation areas.
- Resolved customer complaints promptly, enhancing overall satisfaction.
- Conducted regular staff meetings to communicate updates and goals effectively.
- Implemented new procedures that streamlined operations and elevated service quality.
- Maintained accurate records of employee performance, attendance, and disciplinary actions.
Education
High School Diploma -
Will Rogers High School
Tulsa, OK05-2004
Associate of Science - Funeral Service Education
Stratford Career Institue
Saint Albans, VT08-2026
Skills
- Crisis intervention
- Client advocacy
- Emotional support
- Training development
- Resource coordination
- Team leadership
- Conflict resolution
- Communication skills
- Complex Problem-solving
- Protective services
- Action planning
- Customer service
Certification
- OVAA - Oklahoma Victim Assistance Academy 2026
- Don't Forget the Pets 2026
- Trauma Informed Care 2024
- Arbinger Institute Training -2025
- CPR - 2025
- Food Handlers Permit
- Sexual Abuse/ Human Trafficking Training 2024 -2026
- Stalking/ Domestic Violence Training 2024 -2026
Timeline
Advocate Supervisor
The Spring Shelter
10.2024 - 08.2026
Wedding Clothing Coordinator
JoS A. Bank
06.2021 - 11.2023
Supervisor
Mazzios Pizza
04.2005 - 03.2021
High School Diploma -
Will Rogers High School
Associate of Science - Funeral Service Education
Stratford Career Institue