Nicole Wilson
Milwaukee,United States
Summary
Versatile and skilled professional with a decade of experience in tax return preparation, customer service, and manufacturing. Skills in training and managing employees. Excelled in reducing errors and ensuring compliance, demonstrating exceptional organizational skills and problem-solving abilities. Proven history in optimizing client satisfaction and maintaining rigorous quality standards across diverse roles.
Overview
25
25
years of professional experience
Work History
Tax Preparer
Helen’s Tax Service
01.2013 - Current
- Analyzed financial documents and records to identify deductions, credits, and other tax-saving opportunities for clients.
- Maintained compliance by adhering to current tax laws and regulations.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
Packaging Operator
Quaker Oats
01.2022 - 03.2024
- Set up machines for operation, troubleshooting multiple machines in production.
- Process products in strict compliance with GMP and SOPs.
- Managed multiple tasks simultaneously while meeting tight deadlines, maintaining high-quality standards in all aspects of work performed.
- Communicated effectively with team members and supervisors to address any concerns or issues that arose during daily operations.
Home Care Coordinator
Addus Home Care
09.2013 - 08.2019
- Maintained accurate and up-to-date records of all client interactions, appointments, and care plans.
- Monitored and evaluated the quality of services provided, making necessary adjustments to optimize client satisfaction.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
Mixer
Nabisco
06.2000 - 09.2013
- Working closely with other production staff, such as machine operators, quality control personnel, and supervisors, to ensure smooth and efficient production processes.
- Maintained 100% mixing accuracy by closely weighing materials and ingredients.
- Completed required paperwork accurately, ensuring proper documentation of work activities and batch information for future reference or audits.
Education
Business Management
MATC College
Milwaukee, WIundefined
Liberty Tax School
Chicago, IL01.2013
Skills
- Microsoft Office Suite
- Tax Preparation
- Customer Service
- Time Management
- Care Plan Management
- Organizational Skills
- Production Operation
- Inbound Call Center
Timeline
Packaging Operator
Quaker Oats
01.2022 - 03.2024
Home Care Coordinator
Addus Home Care
09.2013 - 08.2019
Tax Preparer
Helen’s Tax Service
01.2013 - Current
Mixer
Nabisco
06.2000 - 09.2013
undefined
Liberty Tax School
Business Management
MATC College
Similar Profiles
Sameed Bin IqbalSameed Bin Iqbal
Junior Tax Accountant at E Tax Income Tax ServiceJunior Tax Accountant at E Tax Income Tax Service
Nakia BradleyNakia Bradley
Tax Preparer/Customer Service at Colbert Ball Tax Service & Tax SolutionsTax Preparer/Customer Service at Colbert Ball Tax Service & Tax Solutions
Tammy Mac CueTammy Mac Cue
Assistant Manager/Income Tax Preparer at SGB Tax Pros Dba Jackson Hewitt Tax ServiceAssistant Manager/Income Tax Preparer at SGB Tax Pros Dba Jackson Hewitt Tax Service