Nicole Wilson
Dallas
Summary
Sales and customer relations professional seeking a career opportunity that allows me to grow and to fully utilize my training skills, while making a significant contribution to the success of the company.
Overview
8
8
years of professional experience
Work History
Sales Representative
Globe Life Insurance
Phoenix, AZ
02.2024 - Current
- Maintained accurate records of all sales and prospecting activities.
- Answered inquiries from prospective clients.
- Ensured compliance with all applicable laws when issuing policies or making recommendations.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
Rehab Aide Lead
VibrantCare Rehabilitation
Phoenix, AZ
09.2024 - 12.2024
- Ran Daily Reports for all ten clinics in Arizona Market to ensure top profitability.
- Interviewed and hired top candidate physical therapy aides to help busy clinicians.
- Lead market calls with all aides to ensure all work is being done properly.
- Submitted authorization for patients to insurance companies for therapy approval.
Merchandise Specialist
Nordstrom
Seattle, WA
09.2020 - 02.2024
- Utilized point-of-sale systems for entering item codes into system for purchasing purposes.
- Built product descriptions ensuring the products can be targeted by consumers.
- Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
- Met daily quotas in regards to adding key words to Nordstrom’s Merchandise.
HR Assistant
Aerotek-Amazon
Bellevue, WA
03.2020 - 09.2020
- Uploaded time records into Salesforce.
- Made adjustments to create accurate database for payroll processing functions.
- Researched and resolved time discrepancies.
- Maintained employee confidence and protected payroll operations.
Medical Receptionist
Proliance Eastside ENT
Kirkland, WA
12.2018 - 03.2020
- Took Messages from patients and promptly relayed to appropriate staff.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Enhanced office efficiency by handling 50+ callers per day with inquiries from patients and other medical offices.
Front Desk Lead
Seven Salon LLC
Bellevue, WA
12.2017 - 10.2018
- Answered questions and addressed, resolved or escalated issues to management to satisfy customers.
- Resolved customer complaints in a professional manner.
- Fostered relationships with existing clients through friendly conversation and follow-up inquiries.
- Operated multi-line telephone system to independently handle over 50+ calls each day.
Education
Associate of Science - Marketing
Bellevue College
06-2023
High School Diploma - undefined
Enumclaw High School
06-2013
Skills
- Conflict Management
- HR/Office Admin Policies
- Microsoft Office Proficient
- Salesforce Proficient
- EMR Proficient
- Self-Initiative
- Contract Negotiations
- Customer Success Management
- Attention to detail
- Relationship Building
- Negotiation tactics
Timeline
Rehab Aide Lead
VibrantCare Rehabilitation
09.2024 - 12.2024
Sales Representative
Globe Life Insurance
02.2024 - Current
Merchandise Specialist
Nordstrom
09.2020 - 02.2024
HR Assistant
Aerotek-Amazon
03.2020 - 09.2020
Medical Receptionist
Proliance Eastside ENT
12.2018 - 03.2020
Front Desk Lead
Seven Salon LLC
12.2017 - 10.2018
High School Diploma - undefined
Enumclaw High School
Associate of Science - Marketing
Bellevue College