NICOLE WILSON
Dallas
Summary
Sales and customer relations professional dedicated to maintaining accurate records and fostering client relationships. Proven track record of negotiating beneficial policy terms while ensuring compliance with applicable regulations. Committed to leveraging training skills to enhance organizational success.
Overview
9
9
years of professional experience
Work History
Sales Representative
Globe Life Insurance
Phoenix
02.2025 - Current
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
- Responded to inquiries from prospective clients to facilitate engagement.
- Maintained accurate sales and prospecting records to support decision-making.
- Ensured compliance with applicable laws during policy issuance and recommendations to mitigate risks.
Rehab Aide Lead
VibrantCare Rehabilitation
Phoenix
09.2024 - 01.2025
- Interviewed and hired top physical therapy aide candidates to support clinicians in high-demand environments.
- Led market calls with aides to ensure operational compliance and quality of work.
- Submitted authorization for patients to insurance companies for therapy approval.
- Generated daily reports to assess financial performance for all ten clinics in Arizona market, driving profitability.
Merchandise Specialist
Nordstrom
Seattle
09.2020 - 02.2024
- Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
- Created product descriptions to enhance consumer targeting.
- Met daily quotas for adding keywords to Nordstrom's merchandise.
- Entered item codes into point-of-sale systems to facilitate purchasing processes.
HR Assistant
Aerotek-Amazon
Bellevue
03.2020 - 09.2020
- Adjusted database to ensure accuracy for payroll processing.
- Resolved time discrepancies through thorough research and analysis.
- Ensured payroll operations remained secure by implementing necessary safeguards. while maintaining employee confidence.
- Uploaded time records into Salesforce.
Medical Receptionist
Proliance Eastside ENT
Kirkland
12.2018 - 03.2020
- Scheduled patient appointments while confirming accuracy of appointment times with providers to minimize scheduling errors.
- Handled 50+ daily inquiries from patients and other medical offices, contributing to streamlined office operations.
- Relayed patient messages to appropriate staff to ensure timely communication.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
Front Desk Lead
Seven Salon LLC
Bellevue
12.2017 - 10.2018
- Managed customer complaints professionally, enhancing overall service experience.
- Answered questions and resolved or escalated issues to management, ensuring customer satisfaction.
- Developed relationships with clients through friendly conversation and proactive follow-up inquiries.
- Operated multi-line telephone system to independently handle over 50+ calls each day.
Education
Associates of Science - Marketing
Bellevue College
Bellevue, WA06-2023
High School Diploma -
Enumclaw High School
Enumclaw, WA06-2013
Skills
- Conflict Management
- HR/Office Admin Policies
- Microsoft Office Proficient
- Salesforce Proficient
- EMR Proficient
- Customer relationship management
- Attention to detail
- CRM proficiency
Timeline
Sales Representative
Globe Life Insurance
02.2025 - Current
Rehab Aide Lead
VibrantCare Rehabilitation
09.2024 - 01.2025
Merchandise Specialist
Nordstrom
09.2020 - 02.2024
HR Assistant
Aerotek-Amazon
03.2020 - 09.2020
Medical Receptionist
Proliance Eastside ENT
12.2018 - 03.2020
Front Desk Lead
Seven Salon LLC
12.2017 - 10.2018
Associates of Science - Marketing
Bellevue College
High School Diploma -
Enumclaw High School