Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Work Preference
Timeline
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Nicole Woolford

Staten Island,NY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

16
16
years of professional experience

Work History

Customer Service Representative/Correspondence

Conduent
03.2013 - 05.2024
  • Gathered information, researched/resolved inquiries and logged customer calls.
  • Communicate appropriate options for resolution in a timely manner.
  • Informed customers about services available
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Cultivated customer loyalty, promoted repeat customers and improved customer satisfaction.
  • Manage customer accounts for payments recurrence and accuracy.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Office Manager

Alfonsos Catering and Craft Service Inc
06.2018 - 12.2019
  • Manage employees schedules and troubleshoot scheduling conflicts as they arise.
  • In charge of inventory and equipment.
  • Handle payroll, billing and inventory.
  • Act as liaison in between production companies and owner of Alfonsos Catering and Craft Service Inc.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Compared vendor prices and negotiated for optimal savings.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Customer Service Representative/Coordinator

Bolt Bus
03.2009 - 07.2014
  • Deploy proper load/unload procedures in correlation with strict timing structure for arrivals/departures.
  • Ensure ticked passengers are seated appropriately after checking tickets.
  • Act as liaison between drivers and supervisors maintaining proper time/tasking structure.
  • Apply excellent customer service skills/techniques for 100% customer satisfaction.
  • Responded to customer requests for products, services and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Merchandise Presentation Coordinator

Banana Republic Flagship NYC
09.2008 - 03.2010
  • Innovatively arrange products on show room floor resulting in an increase in revenue.
  • Organize and plan incoming unit space.
  • Direct interaction with all customers ensuring excellent customer service.
  • Corporate freelancer.

Education

High School Diploma -

Curtis High School
Staten Island, NY
2004

Skills

  • Conflict Resolution
  • Order Processing
  • Inbound and Outbound Calling
  • CRM
  • Account management
  • Recordkeeping strengths
  • Professional telephone demeanor
  • Documentation gathering
  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Customer Service

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemote

Important To Me

401k matchCompany CultureCareer advancementHealthcare benefitsPaid time off

Timeline

Office Manager

Alfonsos Catering and Craft Service Inc
06.2018 - 12.2019

Customer Service Representative/Correspondence

Conduent
03.2013 - 05.2024

Customer Service Representative/Coordinator

Bolt Bus
03.2009 - 07.2014

Merchandise Presentation Coordinator

Banana Republic Flagship NYC
09.2008 - 03.2010

High School Diploma -

Curtis High School

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Nicole Woolford