Job Search Status
Open to workDesired start date: Immediately
Open To Work
Nicole Young
Gainesville,FL
Work Preference
Summary
Dynamic customer service professional with experience at Wingstop, excelling in cash handling and conflict resolution. Proven ability to enhance customer satisfaction through attentive service and effective communication. Recognized for reliability and teamwork, consistently contributing to a positive work environment and fostering repeat business.
Overview
16
16
years of professional experience
Work History
Cashier
Wingstop
Gainesville, FL
02.2026 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in training new cashiers on operational procedures and customer interaction.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Enforced safety and sanitation standards, contributing to a clean work environment.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
Waitress Trainee
Gators Riverside Grille
Sanford, FL
03.2010 - 03.2016
- Delivered exceptional customer service in fast-paced environment.
- Assisted in managing dining area to ensure cleanliness and organization.
- Collaborated with kitchen staff to streamline order delivery process.
- Adapted quickly to menu changes and daily specials, enhancing guest experience.
- Oversaw table assignments to optimize workflow during peak hours.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, COGED -
Daytona Beach Community College
Deltona, FLSkills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Customer service excellence
Reliability and punctuality
Money handling
Customer relations
Cash register operation
Written and verbal communication
Order taking
Professionalism and courtesy
Conflict resolution
Issue resolution
POS system operations
Attention to detail
Timeline
Cashier
Wingstop
02.2026 - Current
Waitress Trainee
Gators Riverside Grille
03.2010 - 03.2016
Bachelor of Science - Criminal Justice
Colorado Technical University
GED -
Daytona Beach Community College