Nicole Young
West Haven
Summary
I am a self starter and enjoy working with the public. I held a secretary/management assistant position for over 8+ years while working for the Internal Revenue Service. I have expertise in customer service, data entry, and office administration. I have experience with managing office communications, schedule and records. I am skilled in Microsoft Office applications and data reconciliation. With my most recent position with the IRS I worked as a Program Management Analyst which entailed working withing and building spreadsheets to track the hiring process. I work well with other team members and can work independently as well.
Overview
25
25
years of professional experience
Work History
Management and Program Analyst
Internal Revenue Service, IRS
Ogden, UT
08.2012 - 09.2025
- Served as the primary point of contact for managers and applicants, triaging high-volume inquiries and routing issues to the appropriate offices for timely resolution.
- Coordinated end-to-end hiring actions, supporting 600+ hires across 18 U.S. locations; collaborated with teams to make selections and issue job offers.
- Reviewed and recommended improvements for 40+ job announcements to strengthen candidate quality and compliance.
- Built and maintained effective relationships with senior leaders; recognized by selecting officials for accuracy, responsiveness, and service quality.
- Managed recurring and ad-hoc meetings using Microsoft Outlook; prepared agendas, notes, and follow-up actions to keep stakeholders aligned.
- Produced and reconciled reports, comparing data across sources to minimize discrepancies and meet deadlines.
- Safeguarded confidential records; maintained organized documentation and trackers in Word and Excel.
Secretary
Internal Revenue Services, IRS
Ogden, UT
03.2001 - 06.2008
- Served as an Office Automation Secretary to the Operations Manager for 7+ years; provided Director-level coverage as needed.
- Promoted from Department Secretary to Operations Secretary based on strong performance.
- Managed executive calendars, travel, and meeting logistics; prepared agendas and minutes.
- Drafted and proofread correspondence and reports; created spreadsheets and basic presentations in Microsoft Word and Excel.
- Maintained confidential files and organized documentation systems.
- Screened calls and visitors; resolved issues or routed to appropriate contacts for timely follow-up.
- Tracked deadlines and coordinated deliverables across teams to keep projects on schedule.
- Provided front-office support and on boarding assistance to ensure smooth daily operations.
- Operated office equipment (copiers, printers, 10-key); Self Certify typing that I can type 40 WPM.
- Proficient in Microsoft Outlook, Word, and Excel.
Education
High School Diploma -
Box Elder High School
Brigham City, UT05-1987
Skills
- Customer service
- Supply ordering
- Spreadsheet management
- Microsoft office
- Data entry
- Verbal and written communication
- Office administration
- Organization
Timeline
Management and Program Analyst
Internal Revenue Service, IRS
08.2012 - 09.2025
Secretary
Internal Revenue Services, IRS
03.2001 - 06.2008
High School Diploma -
Box Elder High School