Nicole Young
West Haven
Summary
I am a self starter and enjoy working with the public. I held a secretary/management assistant position for over 8+ years while working for the Internal Revenue Service. I have expertise in customer service, data entry, and office administration. I have experience with managing office communications, schedule and records. I am skilled in Microsoft Office applications and data reconciliation. With my most recent position with the IRS I worked as a Program Management Analyst which entailed working withing and building spreadsheets to track the hiring process. I work well with other team members and can work independently as well.
Overview
25
25
years of professional experience
Work History
Management and Program Analyst
Internal Revenue Service, IRS
08.2012 - 09.2025
- Served as the primary point of contact for managers and applicants, triaging high-volume inquiries and routing issues to the appropriate offices for timely resolution.
- Coordinated end-to-end hiring actions, supporting 600+ hires across 18 U.S. locations; collaborated with teams to make selections and issue job offers.
- Reviewed and recommended improvements for 40+ job announcements to strengthen candidate quality and compliance.
- Built and maintained effective relationships with senior leaders; recognized by selecting officials for accuracy, responsiveness, and service quality.
- Managed recurring and ad-hoc meetings using Microsoft Outlook; prepared agendas, notes, and follow-up actions to keep stakeholders aligned.
- Produced and reconciled reports, comparing data across sources to minimize discrepancies and meet deadlines.
- Safeguarded confidential records; maintained organized documentation and trackers in Word and Excel.
Secretary
Internal Revenue Services, IRS
03.2001 - 06.2008
- Served as an Office Automation Secretary to the Operations Manager for 7+ years; provided Director-level coverage as needed.
- Promoted from Department Secretary to Operations Secretary based on strong performance.
- Managed executive calendars, travel, and meeting logistics; prepared agendas and minutes.
- Drafted and proofread correspondence and reports; created spreadsheets and basic presentations in Microsoft Word and Excel.
- Maintained confidential files and organized documentation systems.
- Screened calls and visitors; resolved issues or routed to appropriate contacts for timely follow-up.
- Tracked deadlines and coordinated deliverables across teams to keep projects on schedule.
- Provided front-office support and on boarding assistance to ensure smooth daily operations.
- Operated office equipment (copiers, printers, 10-key); Self Certify typing that I can type 40 WPM.
- Proficient in Microsoft Outlook, Word, and Excel.
Education
High School Diploma -
Box Elder High School
Brigham City, UT05-1987
Skills
- Customer service
- Supply ordering
- Spreadsheet management
- Microsoft office
- Data entry
- Verbal and written communication
- Office administration
- Organization
Timeline
Management and Program Analyst
Internal Revenue Service, IRS
08.2012 - 09.2025
Secretary
Internal Revenue Services, IRS
03.2001 - 06.2008
High School Diploma -
Box Elder High School