Nicole (Nikki) Ortega
Dispatcher
Monrovia,CA
Overview
3
3
Certificate
3
3
years of professional experience
Summary
Dynamic and detail-oriented Dispatcher with proven expertise at Southwest Patrol, excelling in multi-tasking and incident reporting. Adept at maintaining logs and providing exceptional customer service under pressure. Recognized for effective communication and proficient data entry skills, ensuring safety and efficiency in high-stress environments.
Skills
- Multi-Tasking
- Process management
- Phone etiquette
- Computer/typing proficiency 40 WPM
- Data entry
- Customer service
- Communication
- Social skills
- Function under high-stress situations
- Incident reporting
- Log maintenance
Work History
Dispatcher
Southwest Patrol
06.2025 - Current
- Monitor and coordinate over 50 personnel per shift to ensure safety and efficiency
- Ensure all employees are clocked in promptly and ready for duty at the start of each shift
- Operate multi-channel radio systems to dispatch and communicate with armed security officers
- Maintain detailed logs of alarms, incidents, and response calls in real time
- Oversee live surveillance camera feeds to detect and report suspicious activity
- Provide professional phone support, demonstrating strong customer service and communication skills
Armed Security Dispatcher
Post Alarm Systems
09.2024 - 06.2025
- Handle both emergency and non-emergency calls
- Operate multi-channel radio communication to dispatch security officers and other first responders as needed
- Keep an ample and thorough log of information and reports
- Proficient typing and data entry skills
- Phone etiquette and customer service
- Assist clients with minor tech support
Crew Member
Chipotle
12.2022 - 04.2024
- Handled cash register
- Serving customers and maintaining sanitary conditions
- Strong communication with team
Merchandiser
Sam’s Club
07.2023 - 11.2023
- Would provide assistance to customers
- Kept areas clean and organized
- Worked in a small team and would stock merchandise, assist with go-backs, and had great communication for better efficiency
Education
High School Diploma -
06.2023
Dual enrollment getting college credits
Certification
- CPR / AED / First Aid
- Food Handlers
- Typing certification
References
- Luis Manriquez, General Manager at Chipotle, 909-643-3724
- Jose Romero, Coworker for Post Alarm, 909-644-2496
- Raul Torres, Watch Commander for Post Alarm, 626-409-8970
- Philip Vazquez, 626-429-1050
Similar Profiles
Roger LoweRoger Lowe
NorCal Operations Manager at SouthWest PatrolNorCal Operations Manager at SouthWest Patrol
Steven MakramSteven Makram
Dispatcher at Southwest PatrolDispatcher at Southwest Patrol
Jazmin AndresJazmin Andres
Dispatcher at Southwest PatrolDispatcher at Southwest Patrol
Maria GonzalezMaria Gonzalez
Cnp at Foothill Presbyterian HospitalCnp at Foothill Presbyterian Hospital
Alejandra BriseñoAlejandra Briseño
Clinical Nurse Supervisor at Children's Hospital Los AngelesClinical Nurse Supervisor at Children's Hospital Los Angeles