Nicolette Archer
Gillette ,WY
Summary
Dedicated employee with over twenty years in the customer service industry. Great with people and listening to what they need help with. Works well with a team or by myself. Very dependable and loyal to a company. In my years especially in retail I can multitask and take on many different duties at once. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Sales Associate
Walmart
07.2008 - Current
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Built and maintained relationships with peers and upper management to drive team success
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Built trusting relationships with customers by making personal connections
- Met merchandise processing standards and maintained organized and accessible work area
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
- Worked with fellow sales team members to achieve group targets.
Assistant Manager
Hardees Restaurant
06.1997 - 07.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Central High School
Rapid City, SD05.2000
Skills
- Cash handling accuracy
- Inventory control procedures
- Merchandising knowledge
- Retail merchandising expertise
- Reliable and punctual
- Strategic planning
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
State
WY
Zip
82718
City
Gillette
Timeline
Sales Associate
Walmart
07.2008 - Current
Assistant Manager
Hardees Restaurant
06.1997 - 07.2008
High School Diploma -
Central High School
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