Nicolette DeStefano
Derby
Summary
Dynamic Store Manager with proven expertise in team leadership and customer engagement. Skilled in budgeting, visual merchandising, and driving sales growth. Committed to enhancing customer service and operational efficiency.
Overview
7
7
years of professional experience
Work History
Store Manager
LOFT
Milford
04.2024 - Current
- Oversaw daily operations to enhance efficiency, profitability, and customer service quality.
- Led staff training, scheduling, and evaluations to optimize performance and morale.
- Managed budgeting, payroll, and expense control in alignment with brand targets.
- Drove sales through goal setting, KPI analysis, and performance assessments.
- Implemented strategic floor moves and visual directives to elevate brand standards and increase key category sell-through.
- Oversaw inventory control, cycle counts, and loss prevention procedures.
Assistant Store Manager
LOFT
Milford
07.2022 - 04.2024
- Assisted Store Manager in daily operations to achieve sales and service targets.
- Supervised and motivated sales associates to ensure exceptional customer service during shifts.
- Drove sales through active floor leadership, upselling, and customer engagement.
- Facilitated hiring, onboarding, training, and performance management of team members.
- Managed inventory replenishment, stockroom organization, and shrink prevention efforts.
- Resolved customer concerns and professionally addressed escalated service issues.
Sales Lead - Keyholder
LOFT
Milford
07.2019 - 07.2022
- Executed opening and closing of store, adhering to cash handling and security protocols.
- Served as Manager on Duty during absence of store leadership to maintain operations.
- Managed cash registers, deposits, and POS reconciliation for accurate financial reporting.
- Enforced company policies and loss prevention measures to mitigate risks.
- Assisted with visual merchandising, floor sets, and promotional changes.
- Supervised associates during shifts to uphold customer service standards and efficiency.
Education
Bachelor of Science - Advertising, Marketing, And Communications
Fashion Institute of Technology
New York (City), NY05-2020
Skills
- Team leadership and staff development
- Conflict resolution and decision-making
- Visual merchandising
- Effective communication
- Customer engagement
- Budgeting and cost control
Accomplishments
Achieved double-digit sales growth in consecutive quarters while maintaining strict payroll controls.
Timeline
Store Manager
LOFT
04.2024 - Current
Assistant Store Manager
LOFT
07.2022 - 04.2024
Sales Lead - Keyholder
LOFT
07.2019 - 07.2022
Bachelor of Science - Advertising, Marketing, And Communications
Fashion Institute of Technology