Nicolette Piatek

• Arranged and prepared tables for customers to offer memorable experiences to guests.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Bussed and reset tables to keep dining room and work areas clean.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Worked with other servers to get set up and break down done more efficiently.

• Completed CNA clinicals at Brunswick Health and Rehab Center
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Oversaw and maintained patients' rooms, group living areas and nurse stations.

• Promoted additional products and services to increase sales numbers and revenue with diverse selection.
• Maintained counter and display areas for cleanliness and organization.
• Arranged merchandise to present visually appealing displays and attract clientele.
• Processed payments, entering sales in register for prompt customer service.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

2018:

• Volunteered in outpatient waiting room.
• Walked patients family members back to recovery engaging with them to make them feel more comfortable and welcomed.
• Answered calls from nurses and transferred calls to patient family members.
• Responsible for making sure waiting room stayed clean and presentable.

2019:

• Volunteered on the neuro unit.
• Made blood sugar kits and ensured that there were plenty for nurses.
• Engaged with patients in a positive manner and brought them water and juice upon request.
• Cleaned and organized patient rooms making sure they had all the correct signs (ex: fall risk sign) and had a clean and comfortable space to be in.