Nicolette Taft
Ankeny,IA
Summary
Proactive professional with experience executing quality care in high-pressure situations. Deep knowledge the field and outstanding team communication skills. Proudly demonstrated commitment, compassion and reasoned thinking while performing tasks rapidly to enhance patient outcomes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Owner, Child Care Provider, Nanny
Munchkin Corner Daycare
06.2013 - Current
- Provide care for persons ranging in age from infancy through adolescence
- Provide care for children with special needs
- Assist with daily personal needs such as bathing, eating and dressing
- Provide mentoring for homework and educational activities
- Provide proper discipline based on need and level of understanding
- Handled services for employees; Hiring process, Financial responsibilities as well as payroll.
- Ensured compliance with local, state, and federal regulations.
Family Care Advisor
CareLinx
09.2017 - 06.2020
- Responsible for documenting accurate and complete data of all client interactions in our company computer platforms
- Support for families will be provided using multiple forms of communication, phone, email and text so Advisors need to display strong verbal and written communication skill
- Introducing caregiver and families to one another, while assisting them in a professional manner to conduct the employment of caregivers
- Assist families in finding a caregiver to support their individual needs of their loved ones
- Advisors will provide support and guidance to families during the search, interview and hire process
- This support will include searching for viable interview candidates using the support of a family recruiter if needed, setting up interviews, and help with the completion of the hiring process and invoice payment.
- Promoted self-sufficiency among clients by providing guidance on job search techniques and financial literacy skills.
- Participated in team meetings with other staff members regarding best practices for serving clients.
Bartender
Whiskey Tavern
02.2016 - 10.2017
- Served customers an array of beverages and food
- Work on cash register, closed at night and counted drawer
- Kept a friendly and lively atmosphere.
Room Service Tech
Mercy Medical Center
06.2002 - 07.2013
- Conducted all hygiene requirements based on heath requirements as well as patient needs
- Assist in call center operations
- Utilize VOCERA for communications with staff
- Maintain special dietary needs in patient charts per Clinical Dietician order
- Conduct bedside menu entry with patients and families while following physicians orders
- Assist patient and families with any nutritional or dietary questions
- Calculate meal intake measurements for percent of meal consumed and milliliters of fluids consumed
- Maintain patient and visitor confidentiality.
Direct Support Professional
REM Iowa
08.2011 - 02.2012
- Provided personal care for persons with intellectual and developmental disabilities
- Encourage persons to be participate in tasks that will enhance their daily activities
- Assist with activities such as meal preparation, housework and toileting
- Handle behaviors as appropriate for each situation with redirection, de-escalation or PIA.
Education
Bachelor's Degree in Criminal Justice -
Mount Mercy College
Cedar Rapids, IA12.2010
Associates Degree in Law Enforcement -
Kirkwood Community College
Cedar Rapids, IA12.2007
General studies -
Prairie High School
Cedar Rapids, IA05.2005
Some College (No Degree) - EMT/Paramedic
DMACC
Ankeny, IASkills
- Goal-Oriented
- Training and mentoring
- Complex Problem-Solving
- Compassionate client care
- Effective Communication
- Time Management
- Adaptability and Flexibility
- Excellent Communication
Certification
- Mandatory Reporter, DMACC, 2024
- CPR/First Aid Certified, The American Red Cross, 12/23/23
- State of Iowa Correctional Officer Testing, 2008
- Food Protection Manager Certification Examination, National Restaurant Association Education Foundation, American National Standards Institute
- Super Sitters, Mercy Medical Center
References
Available upon request
Timeline
Family Care Advisor
CareLinx
09.2017 - 06.2020
Bartender
Whiskey Tavern
02.2016 - 10.2017
Owner, Child Care Provider, Nanny
Munchkin Corner Daycare
06.2013 - Current
Direct Support Professional
REM Iowa
08.2011 - 02.2012
Room Service Tech
Mercy Medical Center
06.2002 - 07.2013
Bachelor's Degree in Criminal Justice -
Mount Mercy College
Associates Degree in Law Enforcement -
Kirkwood Community College
General studies -
Prairie High School
Some College (No Degree) - EMT/Paramedic
DMACC
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