Nicolette Keels

• Follow-up with insurance payors on rejected or underpaid claims.
• Work open claims in a timely manner to maximize reimbursement.
• Resubmit claims to insurance payors with appropriate modifications.
• Experience with Epic follow-up system

resent

• Report problems and assist with resolutions. Involved in strategic planning to improve the

current system that will be more beneficial to the patients.

• Possess strong written and verbal communicati with the supervisors or any agents having issues understanding concepts or process

• Manages difficult patient situations and responds promptly to patient’s needs while soliciting

feedback to improve service

• Processed patient account inquiries and resolved billing discrepancies efficiently.
• Ensured accurate data entry in healthcare billing systems to maintain integrity of patient accounts.
• Assisted patients with insurance verification and benefits explanation to enhance understanding of financial responsibilities.
• Collaborated with clinical staff to gather necessary documentation for timely claims submission.

Maintain payroll operations by following policies and procedures, reporting changes if needed.

• Resolve payroll discrepancies by collecting and analyzing information related results

• Enter schedules of independent contractors according to time sheets.

• Collaborate with other QA and ACT team members to monitor and maintain billing policies,