Summary
Overview
Work History
Education
Skills
Timeline
Generic

NICOLLE Pryor

Strasburg,OH

Summary

High-performing Restaurant Manager, Server and Bartender. Dependable and successful in providing fast, proficient and high-quality customer service. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.

Overview

17
17
years of professional experience

Work History

Server

Craft Bistro
New Philadelphia, Ohio
07.2023 - 11.2024
  • Provided exceptional service to high volume of daily customers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Server

Melange
Canton, OH
08.2022 - 07.2023
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Host Coordinator/Support Manager/Server

Gervasi Vineyard/Twisted Olive
Canton, OH/ Green, OH
07.2012 - 08.2022
  • Hands-on Support Manager of a High Volume 500+ seat restaurant
  • Extensive Wine knowledge
  • Responsible for all OpenTable functions and programming
  • Overseeing staff in the reservation process to ensure guest satisfaction
  • Hired, trained, and mentored staff to ensure the development of new hires
  • Labor control, floor management, customer relations, scheduling, and quality control.

Assistant Manager

A1 Japan/Samurai Sushi And Steakhouse
Canton, OH/Strongsville, OH
05.2011 - 07.2012
  • Hands-on manager for two different high volume Sushi/Hibachi Steakhouses.
  • Weekly Inventory
  • Defined strategy and business plans for upcoming promotions and advertisements
  • Worked effectively with other management to produce a successful and thriving restaurant.

Head Bartender

Chronicles Blue Olive Jazz Club
Canton, OH
02.2008 - 03.2009
  • Extensive, Beer, Wine and Cocktail knowledge
  • Worked with local distributors to maintain the finest and newest trends in Wine, Spirits, and Beer.
  • Partnered hand-in-hand with Executive Chef for the pairing of food and wine
  • Assisted in all special events (Weddings, rehearsal dinners, banquets) to coordinate and assure successful turnout.

Education

Some College (No Degree) - Business Administration And Management

Stark State College
Canton, OH

Skills

  • Wine and Liquor Service
  • High-Volume Dining
  • Pos Operation
  • Natural Leadership
  • New Business Development
  • Service Quality Improvement/Training
  • Customer Relations
  • Event Management

Timeline

Server

Craft Bistro
07.2023 - 11.2024

Server

Melange
08.2022 - 07.2023

Host Coordinator/Support Manager/Server

Gervasi Vineyard/Twisted Olive
07.2012 - 08.2022

Assistant Manager

A1 Japan/Samurai Sushi And Steakhouse
05.2011 - 07.2012

Head Bartender

Chronicles Blue Olive Jazz Club
02.2008 - 03.2009

Some College (No Degree) - Business Administration And Management

Stark State College
NICOLLE Pryor