Summary
Overview
Work History
Education
Skills
Reading; Writing; Learning new useful skills
Timeline
Generic

Nicollette Tucker

Louisville,KY

Summary

Goal-oriented manager with distinguished experience in sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

9
9
years of professional experience

Work History

Sales Manager

Discount Tire
05.2021 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Established and cultivated solid business relationships with new or existing customers.

Parts Specialist

Antolin Groupo
04.2018 - 01.2021
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Tracked parts use and charged items to customer accounts for billing.
  • Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.

Customer Service Associate

Things Remembered
02.2015 - 03.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.

Education

Cosmetology License - Cosmetology

Paul Mitchell The School Louisville
Louisville, KY
01.2018

High School Diploma -

Fern Creek High School
Louisville, KY
06.2014

Skills

  • Staff Management
  • Order Management
  • Strategic Planning
  • Solution Selling
  • Client Relationship Management
  • Performance Management
  • Complaint Resolution
  • Data Collection
  • Product Knowledge
  • Scheduling
  • Upselling and Cross-Selling
  • Staff Training
  • Till Counting
  • Training and Coaching
  • Goal Setting

Reading; Writing; Learning new useful skills

I enjoy spending my free time expanding my knowledge on various topics to help me further my ambitions.

Timeline

Sales Manager

Discount Tire
05.2021 - Current

Parts Specialist

Antolin Groupo
04.2018 - 01.2021

Customer Service Associate

Things Remembered
02.2015 - 03.2018

Cosmetology License - Cosmetology

Paul Mitchell The School Louisville

High School Diploma -

Fern Creek High School

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Nicollette Tucker