N'cho Monnet
Bronx,NY
Summary
Dynamic professional with extensive experience at Montefiore, excelling in schedule management and customer service. Proven ability to enhance patient satisfaction and streamline operations. Bilingual in English and French, with strong problem-solving skills and a commitment to confidentiality. Recognized for fostering positive relationships and effectively addressing inquiries in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Secretary
Montefiore
10.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Answered multi-line phone system and enthusiastically greeted callers.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Senior Clerk
Montefiore
10.2019 - 10.2024
- Conducted clerical and administrative operations essential to the ultraviolet therapy suite
- Effectively obtained visit authorization approvals from insurances and schedule therapy appointments
- Expedited dermatology prescription authorizations approvals for patients
- Organized ultraviolet therapy suite schedule to accommodate patients
- Assisted Endocrinology and Nephrology in acquiring radiology imaging authorization approvals
Patient Coordinator
Mount Sinai
03.2018 - 10.2019
- Coordinated scheduling for three primary care clinics and six sub-specialties throughout Mount Sinai West facilities
- Implemented exceptional decision making and problem-solving skills to assist patient inquiries
- Efficiently communicated with appropriate front-end staff and providers to fulfill patient inquiries
- Promptly transcribed and conveyed significant phone call encounters to appropriate providers and clinical staff
Senior Patient Care Representative
CityMD
08.2016 - 03.2018
- Effectively supervised and trained new front-end staff in office protocols and operating systems
- Efficiently directed inflow and outflow of patient visits within busy urgent care office
- Contacted insurances to obtain prior authorizations for same day referrals to medical specialists
- Showcased exceptional customer service via telephone and front-desk reception
- Enhanced patient satisfaction by addressing concerns and providing timely solutions.
- Streamlined patient registration process for increased efficiency and reduced wait times.
Education
Bachelor of Science - Health Services Administration
Monroe College
Bronx, NY04-2016
Skills
- Schedule management
- Verbal and written communication
- Computer proficient: MS Word, Excel, PowerPoint, and Internet applications
- Fluent in English and French, Spanish - intermediate
- Strong leadership, teamwork, and relationship building
- Excellent problem solving and customer service skills
- Ability to identify and resolve issues
Timeline
Secretary
Montefiore
10.2024 - Current
Senior Clerk
Montefiore
10.2019 - 10.2024
Patient Coordinator
Mount Sinai
03.2018 - 10.2019
Senior Patient Care Representative
CityMD
08.2016 - 03.2018
Bachelor of Science - Health Services Administration
Monroe College