Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Nidia Blanco De Herrera

Hialeah,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Sedanos
01.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

DOCENTE

Ministerium De Education
02.2003 - 06.2019
  • Built personal relationships with guests to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Established positive relationships with tour members through fun and engaging conversation.

Education

Maestria En Gerencia Educativa - Gerencia Educativa

Universidad Santiago Mariño
Venezuela
07.2016

Profesor En Educacion Integral - Docente

Universidad Pedagogica Experimental Libertador
Venezuela
06.2000

Skills

  • Retail Sales Customer Service
  • Stocking and Replenishing
  • Order Fulfillment
  • Fleet Dispatching

Timeline

Customer Service Representative

Sedanos
01.2023 - Current

DOCENTE

Ministerium De Education
02.2003 - 06.2019

Maestria En Gerencia Educativa - Gerencia Educativa

Universidad Santiago Mariño

Profesor En Educacion Integral - Docente

Universidad Pedagogica Experimental Libertador

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Nidia Blanco De Herrera