Nielle "Nelly" Brown
Laveen,AZ
Summary
I would say I'm a proven team player with a track record of enhancing customer experiences at Arby's through exceptional daily problem-solving skills. Also demonstrated ability to quickly master skills as taught and exceeds in fast paced environments. Skilled in cash handling and fostering professional relationships, consistently exceeding performance goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Member
Wingstop
05.2024 - 02.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Sales Associate
Five Below
11.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products as well as provide information in a friendly, efficient manner.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Housekeeping
Marriot Hotel
08.2023 - 12.2023
- Assisted in training new hires on proper housekeeping techniques, ensuring consistency across the team.
- Maintained a clean and safe living environment for clients, performing light housekeeping tasks as needed.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Cashier
Arbys
02.2020 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Exceeded productive goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
High School Diploma -
Providence High School
2200 N Arizona Ave #18, Chandler, AZ 8522505.2022
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Cash handling
- Cleaning
- Flexible schedule
- Heavy lifting
- Product knowledge
- Task prioritization
Certification
Food Handlers Card
Timeline
Team Member
Wingstop
05.2024 - 02.2025
Sales Associate
Five Below
11.2023 - 01.2024
Housekeeping
Marriot Hotel
08.2023 - 12.2023
Cashier
Arbys
02.2020 - 01.2022
High School Diploma -
Providence High School
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