Nierrah Kilgore
North Richland Hills,TX
Summary
Dynamic customer service professional with extensive experience at Walmart, excelling in problem resolution and quality assurance. Proven track record of enhancing customer satisfaction through effective communication and collaboration. Skilled in POS operation and adept at managing multi-channel support, ensuring accurate and timely service delivery.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Walmart
St Louis, MO
08.2021 - 01.2024
- Assisted hundreds of customers daily with product recommendations and issue resolution, maintaining high service quality.
- Answered inbound phone calls daily and rerouted to the correct department, reducing average handling time and improving first-contact resolution.
- Managed inventory inquiries, price adjustments, and store policy guidance to ensure clarity for customers and teammates.
- Operated POS for checkout, returns, and exchanges with accuracy and compliance.
- Tracked recurring customer issues and contributed to process improvements to reduce repeat inquiries.
Customer Service Associate
Amazon
St Louis, MO
11.2019 - 06.2021
- Processed and tracked returns, ensuring refund accuracy and prompt customer communication across multi-channel support (phone, chat, email).
- Performed quality control checks on returned items, identifying issues and coordinating with fulfillment to prevent recurrence.
- Documented customer interactions in the CRM/system and updated return statuses to maintain accurate order visibility.
- Collaborated with cross-functional teams (shipping, returns, customer care) to resolve issues and minimize processing delays.
- Maintained compliance with company policies and data privacy standards during all returns and quality checks.
Education
Medical Assistant
The College of Healthcare Professionals
Fort Worth, TXHigh School Diploma -
Lewisville High School
Lewisville, TX05.2019
Skills
- Customer service
- Customer support
- Problem resolution
- POS system operation
- Quality assurance
- Multi-line phone systems
- Calm and professional under pressure
- Teamwork and collaboration
- Retail store support
- Microsoft office
Timeline
Customer Service Associate
Walmart
08.2021 - 01.2024
Customer Service Associate
Amazon
11.2019 - 06.2021
Medical Assistant
The College of Healthcare Professionals
High School Diploma -
Lewisville High School