Niesha Colbert
Farmington
Summary
Dynamic and detail-oriented professional with extensive experience in medical records management at Orthopedic Associates P.A. Skilled in HIPAA compliance and patient communication, I excel at scheduling appointments and resolving conflicts. My proactive approach ensures accuracy in insurance verification and enhances patient satisfaction through effective service delivery. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Records/ Scheduler
Orthopedic Associates P.A.
Farmington
10.2023 - Current
- Answer phones, schedule patients, process medical records, relay information, follow HIPAA and all regulations, return voicemails and calls to patients, and respond to emails in a timely manner.
- Verify insurance information and patient demographics for accuracy.
- Communicate appointment details to patients via phone and email.
- Maintain medical records by ensuring timely data entry and updates.
- Assist patients in understanding scheduling procedures and policies.
Delivery Driver
Pizza Hut
Farmington
01.2021 - 04.2023
- Delivery driver, cashier, helping customers, dough prep, counting money, waiting tables, washing dishes, cleaning, and working on food production.
- Managed cash transactions and processed customer payments accurately.
- Maintained cleanliness of delivery vehicle and ensured proper equipment usage.
- Communicated effectively with team members to coordinate deliveries efficiently.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Front Cashier
Taco Box
Farmington
03.2019 - 11.2020
- Cashier/Drive-Thru, dishes, customer service/take orders, count monies, lobby attendant, resolve conflicts, clean, and prep.
- Collaborated with team members to ensure smooth operations during peak times.
- Trained new cashiers on procedures, policies, and customer service best practices.
- Greeted customers as they entered the store and provided assistance with product selection.
Front Cashier
Blake's Lotaburger
Farmington
04.2017 - 05.2018
- Cashier/Drive-Thru, dishes, customer service/take orders, count monies, lobby attendant, clean, and prep.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Offered customers carry-out service at completion of transaction.
Education
Certificate - Medical Assistant Certification Program
Charter College
Farmington, NM05.2023
High School Diploma -
Farmington High School
Farmington, NM05.2019
Skills
- HIPAA compliance
- Records management
- Insurance verification
- Patient communication
- Appointment scheduling
- Customer service
- Problem solving
- Medical records retrieval
- Conflict resolution
- Attention to detail
Awards Acknowledgements
CCMA - Certified Clinical Medical Assistant
Affiliations
- Spending time with my son and family.
- Taking time to explore or adventure when possible.
- Swimming and spending time outside.
Certification
- CCMA- Certified Clinical Assistant, Graduated 2023
References
References available upon request.
Timeline
Medical Records/ Scheduler
Orthopedic Associates P.A.
10.2023 - Current
Delivery Driver
Pizza Hut
01.2021 - 04.2023
Front Cashier
Taco Box
03.2019 - 11.2020
Front Cashier
Blake's Lotaburger
04.2017 - 05.2018
Certificate - Medical Assistant Certification Program
Charter College
High School Diploma -
Farmington High School
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