Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Verizon Wireless
Opelika, AL
06.2018 - 08.2022
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Developed and delivered engaging sales presentations to convey product benefits.
Achieved monthly sales goals by promoting product benefits and enrolling new clients,
Determined problem areas and resolved issues related to profitability and business objective achievement.
Customer Service Representative
Alorica
Montgomery, AL
09.2020 - 01.2021
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Met customer call guidelines for service levels, handle time and productivity.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.