Niesha Oliver
Greenville,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Verizon Wireless
06.2018 - 08.2022
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients,
- Determined problem areas and resolved issues related to profitability and business objective achievement.
Customer Service Representative
Alorica
09.2020 - 01.2021
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Central High School
Hayneville, AL05.2012
Skills
- Call Center Operations
- Reading Comprehension
- Problem Resolution
- Customer satisfaction measurement
- Policies and Procedures Adherence
- Computer Skills
- Teamwork and Collaboration
- Microsoft Office
- Customer Relations
- Understanding Customer Needs
Timeline
Customer Service Representative
Alorica
09.2020 - 01.2021
Customer Service Representative
Verizon Wireless
06.2018 - 08.2022
High School Diploma -
Central High School
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