Nieshia Downs
Annapolis,MD
Summary
Dynamic manager with a proven track record at Papa John's Pizza, excelling in team leadership and customer service. Skilled in staff training and safety procedures, I effectively reduced waste through efficient inventory management while enhancing customer satisfaction. Committed to fostering a positive work environment and delivering exceptional dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Papa John's Pizza
12.2022 - Current
- Supervise daily operations to ensure adherence to quality and service standards.
- Trained and mentored team members on product preparation and customer service protocols.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Provide an outstanding customer service experience, including professionally and promptly responding to all customers concerns
Shift Supervisor
Ledo's Pizza
06.2025 - 11.2025
- Supervised team operations to ensure efficient pizza production and timely order fulfillment.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cashier/Host
Dash In
01.2025 - 07.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Implemented best practices for maintaining cleanliness and organization in work area.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Front of House Staff Member
George Washington University
06.2024 - 12.2024
- Provided exceptional customer service to enhance guest experiences in high-traffic dining areas.
- Maintained cleanliness and organization of dining areas to comply with health regulations and standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Food Service Worker
MOD Pizza
07.2022 - 02.2023
- Delivered exceptional customer service in high-volume environment.
- Assisted in training new staff on food preparation and safety protocols.
- Handled cash transactions and point-of-sale operations to assist during busy service periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
High School Diploma -
Annapolis High School
Annapolis, MDSkills
- Team leadership
- Customer service
- Staff training
- Safety procedures
Certification
ISSA CPR and AED Certification - EXP 6/28/2027
Timeline
Shift Supervisor
Ledo's Pizza
06.2025 - 11.2025
Cashier/Host
Dash In
01.2025 - 07.2025
Front of House Staff Member
George Washington University
06.2024 - 12.2024
Manager
Papa John's Pizza
12.2022 - Current
Food Service Worker
MOD Pizza
07.2022 - 02.2023
High School Diploma -
Annapolis High School