Nigel Brown
Charlotte,NC
Summary
Accomplished District Manager with a proven track record at First Albern Foods LTD, enhancing operational efficiency and employee morale. Skilled in strategic planning and leadership, I increased sales by 37% at Vibe Restaurants Little Caesars through innovative promotions. Expert in customer service, employee retention operations management, I excel in driving performance and fostering team development.
Overview
6
6
years of professional experience
Work History
District Manager
First Albern Foods LTD
Charlotte, NC
04.2022 - 09.2024
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Store Manager of Operations
Vibe Restaurants Little Caesars
Charlotte, NC
01.2019 - 12.2021
- Increased sales by 37% with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
Relief Manager
Quick Trip
06.2021 - 10.2021
- Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
- Spearheaded initiatives for continuous process improvements, resulting in more efficient operations across various departments.
- Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
- Coordinated special events within the store location to generate interest from customers while promoting brand awareness.
Stower
Amazon
Charlotte, NC
05.2021 - 10.2021
Education
High School Diploma -
Rocky River Highschool
Charlotte, NC2020
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Training and coaching
- Attention to Detail
- Goal Setting and Performance Metrics
- Operations Management
- Sales management
- Customer Relations
- Staff Development
- Team Development
- Financial Management
- Multi-unit management
- Action Plans
- Decision-Making
- Employee Scheduling
- Operations Improvements
- Team Leadership
Timeline
District Manager
First Albern Foods LTD
04.2022 - 09.2024
Relief Manager
Quick Trip
06.2021 - 10.2021
Stower
Amazon
05.2021 - 10.2021
Store Manager of Operations
Vibe Restaurants Little Caesars
01.2019 - 12.2021
High School Diploma -
Rocky River Highschool