Nigel Hughes
Marietta,GA
Summary
Motivated and results-driven sales professional with a proven track record of exceeding sales goals, building strong client relationships, and delivering exceptional customer service. Seeking a high-volume sales position to contribute to company success.
Overview
10
10
years of professional experience
Work History
Sales Consultant
Classic Cadillac
Atlanta, GA
01.2024 - Current
- Responded quickly to customer concerns or requests within target timeframes.
- Advised customers on different financing options.
- Investigated and resolved reported customer issues for improved customer satisfaction.
- Sourced and delivered special orders to fulfill customer requests.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
Sales Representative
Ed Voyles Hyundai Genesis
Marietta, GA
05.2019 - 05.2023
- Assisted guests with their buying needs, highlighting company benefits while maximizing gross profit
- Negotiated and overcame objections in sales, completing contracts and offering warranties, services, and financing
- Built relationships and drove product utilization with in-depth education and sharing best practices
- Researched and studied market trends and competitors to devise strategic measures for increasing revenue
- Salesman of the Month: October 2020, December 2020, June 2021, August 2021, December 2021, May 2022, September 2022, January 2023
Process Analyst
SJV and Associates
Kennesaw, GA
05.2017 - 04.2019
- Processed and formatted record information from court dockets in states (IL, OH, IN, GA, TX) for clients, adhering to company procedures
- Utilized CMS software to input confidential data accurately and in a timely manner
- Adhered to client and state-specific guidelines, varying for state and its jurisdiction
- Utilized knowledge of criminal record terminology and court processes
- Helped team meet service level agreement targets by assisting with reviews and escalations
- Collaborated with team members to develop dispute resolutions
- Drafted weekly reports to feature milestones and areas requiring improvement
- Tracked data entry operations to fulfill deadlines and avoid delays.
Shift Leader
Ambercrombie & Fitch
Kennesaw, GA
10.2014 - 06.2016
- Arranged cover for staff absences to prevent disruption to operations.
- Created positive work environment to meet company, state and federal employment guidelines.
- Motivated employees using strategic leadership style.
- Secured monies against loss, keeping drawer cash low and properly using on-site safe.
- Upheld strict safety and security standards to protect consumers and assets.
- Managed facility cleaning, maintenance and repair needs.
- Kept operations smooth and professional with consistent opening, closing and shift change task lists.
- Monitored employee performance and provided constructive feedback for improvement.
Education
Bachelor of Science (B.S.) - Political Science -
Kennesaw State University
05.2017
Skills
- Sales Closing
- Customer Service
- Analytics and Reporting
- Effective Organization
- Customer Retention
- Consultative Sales
- Product knowledge
- CRM proficiency
Languages
Native English, Intermediate Spanish
Volunteer Experience
Mentor, Park Lane Elementary, Atlanta, GA, 30344, 08/2018 - Current, Mentored on academic and personal issues, making a positive impact on at-risk youth., Developed personal relationships of mutual influence and respect, connecting with troubled or struggling individuals., Kept youth focused on positive activities, arranging sports, entertainment, and service outings., Currently mentoring 2 kids for the past two years from this program outside of school.
Timeline
Sales Consultant
Classic Cadillac
01.2024 - Current
Sales Representative
Ed Voyles Hyundai Genesis
05.2019 - 05.2023
Process Analyst
SJV and Associates
05.2017 - 04.2019
Shift Leader
Ambercrombie & Fitch
10.2014 - 06.2016
Bachelor of Science (B.S.) - Political Science -
Kennesaw State University
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