Nii-Kaizer Anum
Mail Processing Clerk
Brandywine
Summary
Experienced Mail Clerk/Manager with over 6 years of expertise in operating automated mail processing equipment seeking to challenge and advance my skill set as a Mail Specialist. Highly skilled and detail-oriented with strong digital literacy and the ability to quickly adapt to new technological developments. Proven expertise in enhancing user experiences through effective communication and a keen eye for accuracy. Adept at managing multiple tasks simultaneously, with excellent organizational abilities that ensure efficient workflow.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Mail Processing Clerk
Bankers BMS
04.2019 - Current
- Utilized strong inspection and troubleshooting skills to ensure accuracy and efficiency in sorting, processing, and delivering mail, quickly resolving issues to maintain workflow and service quality.
- Showed great discretion while working with high level agencies to efficiently process medical, pharmaceutical, and research records.
- Developed and implemented a process to efficiently calculate accurate postage for all outgoing shipments, which greatly reduced productivity levels.
- Accurately used mail software programs such as: SQBX, Quadient, and other mail resources to accurately and efficiently sort, meter, weigh, log, and distribute all incoming and outgoing packages according to our standard procedures.
- Assisted with the organization and maintenance of mailrooms supplies, proactively monitoring inventory to ensure optimal stock levels and avoid disruptions.
- Provided excellent customer service by answering mail-related inquiries and guided customers through mailroom procedures to ensure smooth operations.
- Directed and delegated a team to consistently deliver excellent customer service, and processing of mail ensuring customer satisfaction through effective communication, problem-solving, and performance management.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
Education
High School Diploma -
Potomac High School
Oxon Hill, Maryland 08.2014 - 05.2018
Skills
- PC/Computer builder
- Proficient in Microsoft Office
Timeline
Mail Processing Clerk
Bankers BMS
04.2019 - Current
High School Diploma -
Potomac High School
08.2014 - 05.2018
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