Nijae Bennett
Baltimore,MD
Summary
Detail-oriented and highly motivated professional with a background in nursing and a strong desire to transition into a clerical role. I’m able to handle administrative tasks, manage patient information, and maintain accurate records. Eager to apply organizational and communication skills to contribute to a team in an office environment. Willing to learn and adapt to new challenges to further my professional growth in the clerical field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Nursing Assistant / Patient Care Assistant
Health Facility Name
Baltimore, MD
- Provided support to nursing staff by assisting with patient care documentation and maintaining accurate health records.
- Answered patient and family inquiries, providing information in a clear and compassionate manner.
- Assisted with scheduling and coordinating patient appointments and medical visits.
- Managed patient information confidentially and in compliance with HIPAA regulations.
Customer Service Associate
Company Name
Baltimore, MD
- Delivered excellent customer service by managing customer inquiries, processing transactions, and resolving issues.
- Handled administrative tasks, including filing, data entry, and preparing reports.
- Assisted with inventory management and clerical duties to maintain a smooth operation.
Call Center Representative
Rednet System
Baltimore, MD
04.2020 - 08.2023
Customer-focused representative skilled in handling calls, resolving concerns, and delivering clear and courteous service. Quick learner with the ability to multitask and remain calm in fast-paced environments.
Education
Certified Nursing Assistant (CNA) - undefined
School/Training Facility
Geriatric Nursing Assistant (GNA) - undefined
School/Training Facility
Skills
- Office Administration
- Data Entry & Record Management
- Patient Documentation
- Customer Service & Communication
- Time Management
- Attention to Detail
- Multi-tasking & Organization
- Microsoft Office Suite (Word, Excel, PowerPoint)
- HIPAA Compliance
- Strong written and verbal communication skills
- Ability to work independently and as part of a team
- Enthusiastic about learning new software and office tools
- Time management and organizational skills
- Keen interest in developing clerical and administrative expertise
Certification
- Certified Nursing Assistant (CNA)
- Geriatric Nursing Assistant (GNA)
- CPR & First Aid Certified
Timeline
Call Center Representative
Rednet System
04.2020 - 08.2023
Nursing Assistant / Patient Care Assistant
Health Facility Name
Customer Service Associate
Company Name
Certified Nursing Assistant (CNA) - undefined
School/Training Facility
Geriatric Nursing Assistant (GNA) - undefined
School/Training Facility