Hi, I’m
Nijah Amara Boyd
Miami,WV
Summary
Proven track record in enhancing customer satisfaction and portfolio growth, notably at Commercial Capital Bank and customer relationship experience at First Service Residential. Skilled in business analysis and customer service, adept at fostering strong client relationships and resolving issues efficiently. Achieved significant improvements in guest experience and operational efficiency through effective problem-solving and time management.
Overview
3
years of professional experience
Work History
First Service Residental
Front Desk Receptionist
12.2023 - Current
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Commercial Capital Bank
Commercial Lender & Broker
03.2022 - 12.2023
Job overview
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Increased loan portfolio growth by developing and maintaining strong relationships with commercial clients.
- Analyzed and underwrote requests for new loans and loan renewals.
- Fostered an environment that promoted teamwork among colleagues across various departments involved in completing successful transactions.
Mcdonalds Corporate
Guest Service Representative
03.2021 - 02.2022
Job overview
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Education
Antelope Valley High SchoolLancaster, CA
Diploma from High School Sweetheart
06.2022
Skills
- Customer Service
- Time Management
- Listening Skills
- Money Handling
- Communication Skills
- Problem Solving
- Customer Focused Service
- Phone Etiquette
- Monitoring Services
- Monitoring System
- Banking
- Business Analysis
Accomplishments
Certification Awards for 5 years of excellent customer service
Languages
Spanish
Professional Working
Timeline
Front Desk Receptionist
First Service Residental
12.2023 - Current
Commercial Lender & Broker
Commercial Capital Bank
03.2022 - 12.2023
Guest Service Representative
Mcdonalds Corporate
03.2021 - 02.2022
Antelope Valley High School
Diploma from High School Sweetheart
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